Crum & Forster Company Overview
Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.
Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.
C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.
Job Description
Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.
In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.
The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.
The Business Systems Analyst is responsible for analysis and documentation of business and system requirements that enable efficient, high-quality delivery of technological solutions. This role focuses on systems, workflows, and analysis while producing story-level requirements, workflow design and documentation, detailed specifications, data validation, and UAT preparation. This role will produce accurate, testable requirements that enable efficient and predictable delivery. This role supports the Direct value stream, focusing on internal systems and workflows across the quote, bind, issue, and servicing lifecycle. This includes initiatives with an emphasis on improving speed, efficiency, and operational effectiveness for underwriting and business teams.
The BSA partners closely with Product Owners, Engineers, QA, and Architecture to ensure requirements are clear, testable, and technically feasible, while operating under guidance for complex or cross-system decisions.
This role is preferred to be either full-time in office or hybrid in our Eatontown, NJ office. Fully remote option is available.
What you will do for C&F:
Requirements & Analysis Support
- Support multi-system internal initiatives by assisting in the analysis and documentation of business needs across underwriting and policy lifecycle workflows.
- Gather and document business and functional requirements for discrete stories and components.
- Clarify business needs through stakeholder discussions, interviews, and review sessions.
- Translate requirements into clear, testable documentation aligned to delivery needs.
Workflow & System Understanding
- Document current state and future state workflows across internal underwriting and operational systems under guidance.
- Analyze system interactions across policy administration, document generation, and supporting platforms.
- Document current‑state and future‑state workflows under guidance.
- Data and system analysis activities, including validation and mapping.
- Address system behavior, integrations, and downstream impacts.
Story & Specification Development
- Support development of requirements that enable efficient execution of underwriting and policy lifecycle processes.
- Deliver functional specifications, user stories, acceptance criteria, and supporting artifacts.
- Ensure documentation reflects Product Owner intent and is technically feasible for engineering implementation.
- Maintain clarity and traceability between business needs and delivered functionality.
Delivery & UAT Support
- Assist in validating that delivered functionality aligns to defined business and workflow needs.
- UAT preparation by drafting test scenarios and assisting business testers.
- Defect triage/resolution and clarification during testing cycles.
- Collaborate with PO, QA, and Engineering to resolve requirement questions during delivery.
Collaboration & Development
- Partner with underwriting, operations, and business stakeholders to support improvements in internal workflows and system usability.
- Actively participate in agile ceremonies including standups, backlog refinement, and planning sessions.
- Follow analysis standards, documentation practices, and delivery expectations.
- Escalate risks, ambiguities, or gaps in understanding to leadership, senior analysts or Product Owners.
- Meet key deliverables including but not limited to requirement clarity, timeliness, traceability, UAT outcomes.
- Other duties as assigned.
What you will bring to C&F:
- Bachelor’s degree from accredited institution or equivalent experience required.
- 3+ years of experience, preferably in a Business Analyst or Systems Analyst role.
- Strong technical/domain expertise and systems/process understanding.
- Insurance or financial services experience preferred.
- Foundational understanding of underwriting and policy lifecycle processes (quote, bind, issue, servicing) preferred
- A solid foundation in business and systems analysis, producing clear, testable requirements that support efficient delivery.
- Curiosity and drive to learn systems, workflows, and insurance domain concepts while contributing to active initiatives.
- Strong attention to detail, ensuring requirements clarity, traceability, and quality throughout the SDLC.
- A collaborative mindset and effective communication skills to work productively within cross‑functional agile teams.
- Exceptional technical writing skills.
What C&F will bring to you
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $55,800.00 to a maximum of $104,900.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
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