As a Senior Claims Adjuster in the Marine Short Tail team, you will be joining as an integral part of the Markel London Market claims team. Reporting into the Assistant Claims Manager, you will be responsible for leading and driving claims forward in a proactive manner. Markel is a people powered company and we value our relationships, not just with our customers, but with all of the stakeholders in the claims process. Your role will be key in maintaining these relationships and promoting our Claims Value Proposition by providing a market leading service.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
Who we are:
Business Unit overview:
The Claims department seeks to be a market-leader in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer centric, nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients. The Marine Short Tail team handle a broad range of claims emanating from the Marine Cargo, Specie, Hull & War Underwriting Division.
Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
What you’ll be doing:
- Drive, through your own work the claim's philosophy of being “The most customer focused, nimble and value adding claims team in the market”. Achieve this through: agreeing, reviewing and completing your own objectives; your contribution at team meetings; effective oversight of DCAs and service providers; and interaction with key brokers. Passing back any key information in this regard to your team.
- Be responsible for handling your claims in accordance with the MINT claims and reserving philosophy, Markel Style, the Claims Handling Manual and all regulatory and legislative requirements. Calling out claims to your manager, where appropriate, for input on strategy and/or reserving.
- Drive, facilitate and deliver a customer focused approach to claims which is measurable through speed of service and open, honest and personable communications with all brokers and (re)insureds.
- Produce good quality and informative narratives and information on key claims and claims developments, and to ensure this is brought up as appropriate to management (whether to your direct manager or beyond), including provision of narratives for inclusion in your team's monthly/quarterly reports.
- Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business and interact with placing and claims brokers to develop strong relationships and knowledge about the quality of our claims management at Markel. Work collaboratively with our Actuarial and Outwards Reinsurance teams, ensuring that they are all informed of new notifications and significant developments.
- Show a willingness to lead claims on all classes of business handled by the team, including attending underwriting meetings, learning about the class and developing relationships with key collaborators.
Key Skills:
- Take the lead and management of strategy on a portfolio of complex and/or high value claims and be a point person to the relevant underwriters. Identify and discuss the most common areas and trends in claims causation. Segment and analyse the portfolio to assist in identifying the most profitable sub-segments and those areas where remedial action should be taken. Understand, monitor, provide feedback and ensure compliance on KPIs.
- Analyse and interpret data to improve Markel’s underwriting capabilities (e.g. loss performance and underwriting efficiency). Scope out problems/questions for analysis and work with actuarial/underwriting/claims manager or head of class to investigate.
- Assist underwriters with the development of policy language to achieve desired coverage and propose wording amendments to manager and/or underwriters.
- Consistently produce quality work, finding the most efficient and practical means of overcoming challenges and demonstrating effective organisational skills.
- Understand customer needs and actively solicit and act upon feedback, providing solutions to problems. Form relationships outside of the claim's function including UW’s, brokers and key legal providers.
- Negotiate complex coverage matters calmly and effectively in the interests of all parties. Competently represent MINT in the management of market and broker meetings.
- Assist in the training of junior members of the claims team. Providing insight into specific claims aspects and helping them develop their own capabilities.
- Background and knowledge in Fine Art & Specie is required. Also, knowledge of Marine Cargo is desired.
- You will have achieved ACII accreditation, or be working towards it.
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package…
- Up to 16% company pension scheme,
- Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)
- Income protection, Life assurance, electric car scheme, travel insurance
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
- As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!
Are you ready to play your part?
If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.
Join us and play your part in something special!
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.
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