Introduction:
Munich Re Specialty North America - Binding Authorities (formerly Bell & Clements) is a Lloyd’s Broker authorised and regulated by the Financial Conduct Authority. We became part of the Munich Re Group in May 2007. We offer insurance and reinsurance intermediaries throughout the world access to Lloyd’s of London and to London, European and Bermudian companies.
We specialize in providing US Managing General Agents (“MGAs”) with a comprehensive service for surplus lines business. We are acknowledged market leaders in arranging binding authorities for US MGAs and in managing the relationship between the MGA and the insurers.
We also provide, through our MRSNA Underwriting Managers division, a capability to quote and bind a wide variety of risks under our own in-house binding authorities.
Purpose of the position:
The role is responsible for leading the team that delivers administrative and operational support for the underwriting of Transactional Risks and the management of delegated authorities within the Direct Underwriting Division.
The position ensures high-quality, efficient, and compliant processing of business, while supporting underwriters and maintaining strong service standards across all activities.
Duties and responsibilities:
Team Leadership & Management
- Lead, coach, and develop direct reports to ensure high performance and capability
- Manage resource allocation and oversee day-to-day team activities
- Set, monitor, and drive adherence to agreed service levels
- Support training, development, and performance management of team members
- Foster a culture of continuous improvement, accountability, and engagement
- Work closely with the aligned Team Supervisor to jointly manage a broader operations/ underwriting support function, ensuring consistency in approach, workload balancing, and service delivery across team
Operational Oversight
- Oversee the accurate and timely handling of:
- New business submissions
- Quotes and bind requests
- Policy issuance
- Endorsements and renewals
- Cancellations and mid-term adjustments
- Any additional work items identified as appropriate
- Ensure completeness and accuracy of documentation prior to binding
- Act as escalation point for complex operational queries and issues
Quality Assurance & Compliance
- Implement and maintain quality control frameworks and file review processes
- Monitor error rates, rework, and audit findings, taking proactive steps to improve outcomes
- Ensure adherence to internal controls, underwriting guidelines, and regulatory requirements
- Support internal and external audit activity
- Maintain awareness of FCA rules relevant to the role
MI, Reporting & Performance Management
- Produce and analyse management information, including:
- Turnaround times
- Backlogs and productivity
- Error rates and quality metrics
- Provide insight to support decision-making and resource planning
- Monitor and report on operational KPIs
Process Improvement & Change
- Identify and implement process improvements to increase efficiency and reduce manual effort
- Drive standardisation of processes and workflows
- Support automation initiatives and system enhancements
- Contribute to operating model design and continuous improvement initiatives
- Assist with project delivery as required
Stakeholder Management
- Act as a key escalation point for underwriters, brokers, and internal stakeholders
- Maintain strong relationships with internal teams and external partners
- Support underwriters by facilitating efficient submission processing
- Collaborate effectively across departments
Systems & Data Management
- Ensure effective use of policy administration systems and workflow tools
- Maintain data quality, accuracy, and integrity
- Partner with IT and change teams to deliver system improvements
Risk & Governance
- Monitor adherence to delegated authority limits and escalation protocols
- Identify and escalate operational and regulatory risks
- Ensure compliance with company policies and procedures
Communication & Engagement
- Lead regular team meetings to communicate key updates and gather feedback
- Attend departmental meetings and take ownership of relevant actions
Professional Standards & Development
- Take ownership of personal and professional development
- Actively participate in Continuous Conversations (Commitments, Feedback, Development)
- Ensure all mandatory training is completed within required timelines
- Support senior stakeholders, including the Chief Underwriting Officer and Head of Direct Underwriting, as required
Benefits:
You will be rewarded with a great compensation package, on target bonus, 25 days annual leave with the option to purchase more along with private medical insurance and employers' contributory pension.
We are one of the few employers to offer fully paid 6months family leave for times when you need it the most.
About us:
You will work in an environment where we think big: Change and culture are continuously role-modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning
You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders
We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn
You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions
We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged
At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
