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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
This position is responsible for designing, developing, and facilitating instructor-led courses and on-demand learning content, and providing instructional support to employees, clients, and other business partners.
KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Researches, develops, schedules, and delivers learning for new initiatives, system projects, products and promotions, as well as new or revised processes, policies, procedures, and regulations to ensure it meets the needs of the organization and enhances employee performance
- Facilitates virtual and on‐site systems training to new employees and existing teams
- Facilitates virtual and on-site company orientation training for new employees
- Designs learning materials in a variety of formats including print, graphics, audio, video, and animation technologies using a range of courseware and media development tools
- Manages development of projects from inception to completion
- Reviews courseware for instructional effectiveness and usability. Considers feedback from end users, subject matter experts, and leaders for implementing strategies to improve learning materials
- Provide instructional support assistance by telephone, email and other messaging communications
- Remains current with and have a thorough understanding of the latest industry technology tools and trends in online education and instructional media
- Working with digital solutions and other technology groups to test the development of business application software, including periodic software upgrades
- Collaborate and partner with Senior leadership, HR and broader business stakeholders providing insights and recommendations on Learning and Talent Development, inclusive of Leadership Development and Early Career Planning, Coaching and Mentoring.
- Collaborate with proper stakeholders to create a Learning and Development strategy integrated into company culture and business strategy fostering a mindset of continuous growth. Equip our people and leaders with the capabilities required to execute business strategy now and for the future.
- Implement, configure, and manage the Learning Management System (LMS) platform to ensure it meets organizational training needs and goals.
- Upload and update course content, ensuring all materials are compatible with the LMS and meet quality standards for educational effectiveness and accessibility.
- Troubleshoot and resolve technical issues related to the LMS, providing support to users experiencing difficulties with accessing or utilizing the system.
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree or equivalent work experience (required)
- 3 years commercial insurance industry experience (required)
CERTIFICATIONS, LICENSES, REGISTRATIONS
FUNCTIONAL SKILLS
- Excellent oral and written communication, interpersonal, and presentations skills
- Proven ability to work independently and as part of a team
- Ability to learn new applications and system features quickly
- Ability to plan, organize, and manage multiple priorities
- Ability to manage time effectively under minimal supervision
- Ability to gain the confidence and respect from all levels of the organization
- Intermediate to advanced knowledge of Microsoft 365 applications
- Willingness to stay abreast of new technologies with employee learning and development
- Flexibility to travel, as needed, sometimes with little notice (preferred)
- Experience with curriculum development (preferred)
- Experience with advanced instructional authoring technologies and e-learning platforms (preferred)
- Experience navigating, configuring and administering a Learning Management System (LMS) (preferred)
- Proven track record of developing and delivering training programs in a corporate environment (preferred)
General Description of Available Benefits for Eligible Employees of CRC Group: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of CRC Group offering the position. CRC Group offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.
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