We have the opportunity for a
Claims Adjuster to join our
Claims department here at
Tokio Marine Kiln. Reporting into the Head of Property Binders, you will assist the team to further develop the company’s market leading Property Binder claims offering, in order to contribute to the attraction and retention of profitable business.
The role includes responsibility for:
- Delivery, through personal ownership and via the team, of a first class service to all customers.
- Management of claims arising from the delegated portfolio (to include those beyond personal authority) – this may be achieved by personal ownership or by working with a more experienced colleague.
- Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives.
- Coverholder and TPA Account Management role.
- Liaison with Underwriters to assist in ensuring that they are fully briefed on claims issues at an individual level.
- Ensuring fair customer outcomes & commerciality when decision making in line with the TMK values.
- To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime.
Ideally, the successful candidate will have a general insurance market background in relevant business class(es) and territories, also having an in depth knowledge of the workings of the London market especially with regards to North American Binding Authorities. A good understanding of how a Binding Authority works and the surrounding relationships would also be beneficial. We are looking for a team player who can think analytically and demonstrate adaptability.
The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.
As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.
To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to jay.lewis@tokiomarinekiln.com in confidence, to discuss any specific assistance or requirements that you have.
If you encounter difficulties submitting your application, please email recruitment@tokiomarinekiln.com.
If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.
