Job Description
Claims Data Analyst
This role will assist with the delivery of claims services based on business need. The services, and the success of same, will be tracked with measurable OKR’s and KPIs.
The data provided will arm the Producer and Client Engagement Team (PRS CE and RCEs) with reliable insights to sell the Chubb claims difference strategically and proactively using Salesforce, Qlik, Medallia and stakeholder feedback. This position is also responsible for innovating creative ways to extract and analyze data to be shared with key business stakeholders.
Responsibilities
- Utilizing and linking field and underwriting strategic plans to dictate the delivery of external claims services to support rate messaging and/or growth and NB initiatives
- Providing analysis and insights from Medallia and Qlik with recommendations to better address producer client concerns
- Providing client and producer insights and maintaining structure to prioritize the delivery of external communication, marketing, and travel (targeted client and agent meetings)
- Leveraging data and information to proactively identify business opportunities and gaps in the delivery of client and producer facing claims services and report on to Head of Producer and Client Engagement Team.
- Tracking the delivery of services being provided across all underwriting and field disciplines and platforms (Salesforce and Tracker)
- Utilizing data from Salesforce, Tracker survey results agency and client feedback and escalation tracker to determine productivity. Provide analysis on regular basis.
- Providing oversight on the data collection process to ensure all available information is generated consistently to support business needs and claims modernization.
- Conveying analysis and recommendations via presentations and written reports
- Coordinating and tracking Vendor initiatives to maximize external offerings to ensure a seamless Chubb branded experience, including Chubb branded gift and experience program.
- Take initiative to identify and source recommendations for future enhancements focused on streamlining the claim process and improve customer journey based on surveys, escalations, and broker feedback.
Qualifications
Competencies
- Strong verbal & written communication skills
- Project Management
- Data Mining and Data Base Management
- Demonstrated track record in aggregating data from multiple systems and storytelling.
- Ability to interact with a wide range of technical and non-technical groups, spanning all organizational levels.
- Demonstrate effective collaboration skills working with others as a team.
Qualifications
- 7-10 years of experience
- Bachelor’s Degree required; Masters preferred.
- Claims, Producer, or underwriting background preferred.
- Strong analytics and reporting capabilities
- Experience in Qlik and Salesforce preferred.
- Proficient in Excel, PowerPoint, Word
- Preferred office location is Philadelphia or White House Station
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
