About us:
HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.
The role:
Work with the Technical Operations Team Leader, Head of Single Risk Operations and the wider team to deliver a high quality operational support to the business through management of the UK branches Data Quality review and monitoring, Technical Reporting delivery, system maintenance and gatekeeping, and other Operational activities.
Key accountabilities:
- Maintain and build on the relationship and communication with our Internal Stakeholders, to include Underwriting, Claims and Technical Accounting and the wider operations team
- Assist with delivery of relevant statistics and metrics to the wider Operations Team for remedy and training requirements
- Maintain and update relevant Guidelines
- Assist Technical Operations Team Leader with the Data Quality Control process including but not limited to:
- Monitor and review the Policy data input to eNora, ensure compliance with data quality protocols, via the Approval Gate.
- Regular reporting to the Underwriting Operations function on data quality metrics and any areas of concern
- Relationship management with the Underwriting Operations to manage the resolution of all data quality issues identified
- Development and delivery of controls and business rules for data processing
- Auditing/ Spot Checking of Data Quality reviews
- Work with the Technical Operations Team Leader to deliver the Technical Reporting in regards to Internal and External reporting requirements of the UK Branch including but not limited to:
- Co-ordinating and delivering timely reporting for Pool Re, TRIA, Surplus Lines, NAIC and any other technical reporting requirements
- Establish and maintain appropriate reporting and internal controls regarding the underwriting
- Technical point of contact, providing information to assist the Underwriting Specialty Lines Director and any other stakeholders with Ad hoc reporting
- Be an integral part of the Technical Operations Teams ownership of eNora procedure manual and related activities, including but not limited to:
- Delivery of training to the Underwriting Operations teams, ensuring consistent adherence to system requirements
- Ownership of eNora procedure manual ensuring that any system updates are included and communicated to the Underwriting Operations team.
- Act as a Single Risk Champion for the eNora system (and its future replacement) ensure that system is used to its full capability and that there is aligned use of data entry systems and all other relevant systems with Underwriting Operations Teams.
- Work as contact point for day-to-day issues, escalating problems to the relevant IT specialists. Advise on general eNora procedures and specific issues
- Assist with Business Partner Set up process and related activities
- Contribute technical support for the Underwriting System, and participate in other such projects
- Contribution to the implementation of relevant reporting metrics, KPIs and the tools required to monitor performance of the Operations function
Risk and Controls
- Implement and maintain process controls to ensure the quality of the output of your area within the function. Ensure documentation of the processes and output is accurate, up-to-date and accessible
Process Improvement
- Identify and enhance the quality and value of processes for your area of work
- Work closely with other teams to embed these process improvements into Business as usual
- Contribute technical support for the Underwriting System(s) and participate in other such projects
Reporting
- Design, deliver, develop and analyse reports, identify and recommend solutions to reporting issues in line with group/branch requirements
IT
- Ensure full understanding of IT systems utilised within role
- Attendance of UK Key User Group to understand any changes to systems and provide input regarding these
Skills & experience:
- Experience working within insurance - operational or administrative roles will be considered
- Knowledge of London Market; key practices and principles
- Intermediate MS Office skills – Outlook, Excel
- PowerBI experience is desirable but not essential
- Working towards CII qualifications or similar industry recognised qualifications is desirable but not essential
Other:
As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.
If you require support with your application, please contact UK&IRE_Recruitment@hdi.global
