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Position Overview
As a Claims Manager within the Arch Insurance Claims organization, you will be responsible for leading a team of Claims Examiners with varying levels of experience in the Direct Claims Resolution Unit (“DRC”). DRC handles a mixed caseload of Commercial Excess and Primary General Liability, Employment Practices Liability, Healthcare, Property, Professional Liability, Cyber, Surety, and Executive Assurance claims. This role reports to the AVP, Claims Shared Services.
Primary Responsibilities, specific duties include but not limited to the below:
- Directly manage a team of Claim Examiners.
- Provide claim authority and guidance as necessary on specific claims.
- Provide monthly and quarterly (or as needed) reports .
- Ensure adjusting staff are compliant with current regulatory requirements.
- Coordinate training for staff on relevant technical claim handling issues.
- Collaborate with claim management, legal, and other claim product teams to develop strategies and business plans to reduce claim cost/expenses.
- Seek guidance from claim leadership on issues that will have an impact on the Company.
- Oversight of Claims Examiners to ensure all claims are handled within authority limits, and in line with Arch Claims procedures and guidelines.
- Assist with driving the achievement of financial targets and ensure claims reserves and settlements are consistent with exposures.
Qualifications
- Bachelor’s degree from an accredited university or two or more insurance industry designations or four additional years of related experience beyond the minimum experience required above may be substituted in lieu of a degree.
- 5 to 10 years of work experience at an insurance company and/or insurance claims loss adjustment service provider.
- 7 years minimal experience managing multi-line claims teams and processes supporting Commercial accounts.
- Adjuster licensing in all applicable states.
- Demonstrated ability to effectively lead Commercial Claim teams.
- Ability to develop and manage individual and team priorities with minimal supervision and direction.
- Commitment to continuous improvement through identification of opportunities in claim handling and underlying process improvement.
- Exceptional communication (written and verbal), influencing, evaluation, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines.
- Strong time management and organizational skills.
- Ability to work well in a team environment.
- Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word.
- Ability to analyze data utilizing tools such as Power BI or similar applications.
- Willing and able to travel 10%.
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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
$111,240 - $140,100/year
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14400 Arch Insurance Group Inc.
