With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Position Summary:
The ultimate responsibility of this role is to increase operational efficiency within underwriting service team while handling assigned accounts to maintain a scalable model with a laser-focus toward customer and partner experience. Candidates should have proven success individually contributing toward maximum productivity as well demonstrated leadership ability, operational agility, and relationship management. Additionally, the Team Lead has a proven ability to develop and maintain an environment of trust, diversity, and inclusion within the team.
Responsibilities and Accountabilities:
Manage Underwriting Service Operations team that support assigned underwriting product lines with focus on meeting production levels, service level agreements, and other performance metrics
Maintain constant communication with management, staff, and business units to ensure Voice of the Customer is heard
Effectively perform Underwriting Service tasks on more complicated assigned accounts while meeting all service standards and expectations
Ensure operational activities within team remain on time and within agreed upon workflows
Contribute to the efficiency of existing organizational processes and procedures to enhance and sustain the team’s expertise and internal capacity
Work to continuously improve the efficiency of daily processes in support of utilizing LEAN management systems
Manage timely data collection build operational metrics that achieve productivity targets, reduce cost per task, eliminate errors, and deliver excellent customer service
Provide training and guidance to team members in support of talent development to drive deep knowledge and opportunities for career pathing
Be supportive while helping lead team through change and transformation efforts
Partner with cross-functional support teams to help meet service levels
Accountable for identifying, escalating, and responding to any Compliance related issues
Required Skills and Abilities:
Excellent ability to identify process efficiencies and gaps in process
Strong leadership skills
Strong working knowledge of assigned insurance coverages and underwriting units
Customer-focused
Strong continual improvement mindset and ability to utilize LEAN management systems
Self-directed showing personal accountability and sense of urgency
Skilled in conflict management and business processes
Strong analytical and problem solving ability
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Education and Experience:
Bachelor’s Degree preferred and/or Industry designation
1+ years experience in a management position
5-7 years insurance industry experience
For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
$82,400 - $111,240/year
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14400 Arch Insurance Group Inc.
