Position Summary
The Lead Technical Support IT Representative oversees the daily operations of the IT support team. This role involves managing the team, providing technical assistance, and ensuring all IT support requests are addressed quickly and efficiently.
What will your job entail?
Job Responsibilities:
• Manage the IT support team, including hiring, training, and performance evaluation.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Develop and implement IT support policies and procedures to ensure efficient and consistent service.
• Coordinate with other IT departments to resolve complex issues.
• Monitor and maintain the IT helpdesk system, ensuring all tickets are resolved in a timely manner.
• Conduct regular reviews of systems and generating reports on efficiencies and improvement areas.
• Implement strategic plans to improve technical support in line with the company’s objectives.
• Maintain a high level of technical knowledge and expertise, regularly updating skills through professional development activities.
• Ensure customer satisfaction through improving the quality of IT support services.
Work Experience and Education:
· Bachelor’s degree in Computer Science or a related field with 2-4 years of related experience.
Licenses & Certifications:
· Cisco Certified Network Associate (CCNA) is preferred.
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target hourly rate range for this position is $35.00 - $44.00 per hour.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
