- Exciting new opportunity to take the first step towards developing a career within a leading insurance brand.
- Full training and ongoing support provided including opportunity to complete formal insurance qualifications
- After successful probation, this will be a hybrid role with 80% homeworking and 20% in Bristol office.
Working Hours: We’re offering you a 35-hour week with shift patterns running from Monday to Friday between 8am to 6pm and some Saturday mornings. We offer a hybrid working model which means that once you’ve completed probation, you can work from the comfort of your own home for up to 80% of the time. You'll also have the chance to extend your contractual hours up to 40 per week, with condensed working hours optional too.
Start Date: You’ll join as part of an academy cohort on 27th October
About the role
Are you looking to start a career where you can learn, grow, and make a real difference? Join us at NFU Mutual as a Trainee Underwriter in our Bristol office and become part of a friendly, values-driven team that puts customers at the heart of everything we do.
You don’t need to have worked in insurance before, we’ll teach you everything you need to know. Underwriting is all about assessing risk and making fair, informed decisions to help people and businesses get the right insurance cover. Whether it’s a family insuring their home or a business protecting its assets, you’ll play a key role in making sure they’re properly supported.
Most of your day will be spent speaking with our NFU Mutual Agencies over the phone, reviewing customer information, and deciding how best to help. You’ll be trained to understand different types of insurance, how to evaluate risk, and how to communicate clearly and confidently. You’ll also be part of a cohort of new starters, learning together through a structured training programme that includes classroom sessions, shadowing experienced colleagues, and ongoing support from your manager and team.
We’re proud of our inclusive and collaborative culture, and we’re committed to helping you build a long-term career with us. Once your initial training is complete, we’ll continue to support your development and offer opportunities to gain formal insurance qualifications if that’s something you’d like to pursue.
Recruitment process
Our recruitment process consists of a few simple steps: an online application, a friendly introduction call with a member of our Talent Acquisition team, and a skills-focused interview at our Bristol office. Interviews will be held in September, with some sessions available in the evenings for your convenience.
While the core skills and assessments are the same, at offer stage we’ll aim to match successful candidates with the team that best suits their strengths, preferences, and our business needs. Please note that while we’ll take preferences into account, we can’t guarantee a specific team placement, however we will discuss the options with you during your introduction call.
About you
We’re looking for people who are naturally curious, eager to learn, and passionate about delivering great service. You don’t need insurance experience, however you do need to be ready to work in a fast-paced environment where you’ll be making determinations, solving problems, and speaking to people every day. If you’re someone who enjoys learning new things and wants to build a meaningful career, we’d love to hear from you.
To succeed in this role, you’ll bring all of the following skills:
- Customer focus – You’ve worked in a customer facing, ideally phone based role recently and know how to deliver a great experience, even when things get busy. You care about doing the right thing and getting it right for the customer.
- Communication and teamwork – You’re comfortable speaking with people, building relationships and can adapt your style to suit different situations. You know how to build rapport and explain things clearly, working collaboratively to get things done.
- Critical thinking and problem-solving – You can interpret information, think logically, and make fair logical decisions
- Learning mindset – You’re curious and open to feedback. You enjoy learning new things and are keen to grow your skills over time.
- Resilience and time management – You stay calm under pressure, manage competing priorities, and keep focused when things get busy.
- Insurance experience (ideal) – Any previous experience in insurance will be helpful, but we’ll teach you everything you need to know if you’re new to the industry.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary £24,000-£26,000 per annum depending on experience
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
