About Us
Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.
Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers' experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.
Expertise you can trust - for more information, please visit www.charlestaylor.com
The Role
The Senior Project Manager reports to the Head of Business Applications Change and Support. Applications change is responsible for delivering the benefits of new and changed business systems to the Charles Taylor group. The Senior PM is responsible for the oversight and successful delivery of programmes using technology to benefit CT's mission. The programmes cover the full lifecycle from definition, delivery and closure. This includes shaping the approach to achieve the desired outcomes through to delivery, managing internal teams and vendors, and managing expectations with Charles Taylor business units from user through to "C suite".
Key Responsibilities
Programme Management
- Defining blueprints and agreeing vision with executive stakeholders and operational directors
- Shaping candidate projects and defining them for measurable benefits
- Setting and managing stakeholder expectations and commitment
Project Management
- Coordinating projects and resource management within the programme
- Stakeholder and sponsor management and communication
- Planning and reporting
- Risk identification management and issue resolution
- Project financial management, forecasting and tracking of actuals and burn rate
- Good project governance and scope, quality and time change management
- Matrix management of key resources
- Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
- Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.
Required Skills
- Planning - Ability to develop comprehensive project plans, including defining objectives, deliverables, timelines, and resource requirements aligned with business goals. Skilled in balancing scope, time, and resources to ensure successful project execution.
- Team Management - Experience in leading cross-functional teams, assigning responsibilities, and fostering collaboration to drive project success. Run Daily stand ups and track and report progress. Ability to motivate team members, resolve conflicts, and maintain a high-performing work environment.
- Project Financial Management - Strong financial acumen with the ability to estimate costs, manage budgets, and monitor project expenditures. Capable of ensuring financial control and applying corrective actions to stay within budgetary constraints.
- Risk & Issue Identification and Management - Expertise in proactively identifying risks and developing mitigation strategies to reduce project disruptions. Skilled in managing issues effectively and ensuring timely resolution to maintain project continuity and quality.
- Expectation Management - Excellent stakeholder management skills with the ability to set, align, and manage expectations throughout the project lifecycle. Adept at maintaining transparent communication to ensure clarity on timelines, deliverables, and outcomes.
Person specification
- Project management certification with demonstrated expertise in Scrum and Agile
- Proven experience delivering projects within any consulting industry
- Solid references and credentials
- Experienced at managing all levels of stakeholder
- Interested in the benefits of digital transformation, data and uses of Management Information
Why join Charles Taylor?
Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications.
Our Values
- Accountability (We take ownership and responsibility) - We all have a role to play in Charles Taylor's growth and overall success.
- Agility (We learn, evolve and adapt quickly) - We anticipate, prepare for and adapt to change; it's how we stay competitive.
- Care (We are compassionate and human) - We are approachable and genuinely interested in others.
- Collaboration (We are one) - We are unique but united in our work.
- Integrity (We do the right thing) - At all times, we act with responsibility and respect.
Equal Opportunity Employer
At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation.
We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.
