Key Objective
JOB DESCRIPTION
As a member of the Property Quality Assurance team, this position is responsible for working collaboratively with business partners to ensure compliance with CHUBB and Industry Best Practices and continuously support the improvement of the technical quality of the claims product, measuring compliance through the completion of quality reviews. This individual will partner with various levels of internal and external claims management to analyze and communicate findings, recommend solutions, and assist in the development of meaningful action plans.
Major Duties & Responsibilities
- Conducts Claim Technical Quality Reviews of:
- CHUBB Claims Practice Towers/Offices
- Self-Administered Programs
- Assists in the sharing and distribution of Best Practice review results through PowerPoint presentations, Quality dashboard, reports and oral presentations.
- Facilitates the calibration process for claim managers that perform Self Reviews.
- Performs a thorough analysis of quality review results and translates results into key opportunity areas.
- Continuously collaborates with Business Stakeholder in the development of meaningful action plans that detail the tasks, resources, and timeframes necessary to improve claim handling.
- Facilitates, supports, and measures the execution of management action plans.
- Assists in the development and enhancement of CHUBB’s Best Practice Guidelines.
- Leads or actively participates in training claim handlers on technical claims content and Chubb managers on the use of the quality review tool for results and analysis.
- Assure proper follow-up and oversight of the execution and completion of management action plans, as necessary.
- Interact with multiple business partners (Claims, Internal Audit, Accounts, etc.) as required.
- Foster CHUBB’s ongoing digital and process transformations, providing innovative solutions for utilizing data management.
- A strong contributor to the team, sharing ideas, corrective actions, or other QA collateral with the QA team and across the claim discipline.
- Stays current within respective field(s) of expertise, jurisdictional changes and relative licensing.
- 25% travel required.
- This position reports to a Quality Assurance Supervisor.
Qualifications
MINIMUM REQUIREMENTS:
- Knowledge of Insurance Industry and Claims Handling (Carrier perspective).
- Deep technical knowledge of the Property lines of business. Experience in Personal and Commercial policies is required.
- Thorough knowledge of CHUBB products, services, and coverages along with a good understanding of applicable legal principles.
- Excellent interpersonal, written and verbal communication and problem resolution skills.
- Proficient information systems understanding and skills, to include Microsoft Office programs (Word, Excel, Access, and Power Point) and the internet.
- Ability to collect, dissect, and analyze complex data sets.
- Ability to dissect QA data elements, identify root causes/trends, and quantify the “cost of non-compliance.”
- Ability to provide consultation and expert advice to management.
- Ability to excel independently and in a team environment.
- Excellent time management and organizational skills.
- Qualifications:
- Bachelor’s degree in related field or proven insurance related experience.
- Multiple jurisdictional claims handling experience.
- At least 7 years’ experience in Property handling to include estimating skills.
- Insurance designation preferred.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
