Job Description
We have an incredible opportunity to join us here at Phoenix Group as a Research Manager to join our Performance and Insight team.
Job Type: Fixed Term Contract – 9 months
Location: This role would be based in our Edinburgh office with time spent working in the office (2 days a week) and at home.
Flexible working: All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing date: 2 October 2025
Salary and benefits: £45,000 - £50,000 depending on experience plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
Who are we?
We want to be the best place that any of our 6,600 colleagues have ever worked.
We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The role
As a Research Manager at Phoenix, you will be instrumental in shaping and delivering research initiatives that place the customer at the heart of our decision-making. This is a fantastic opportunity for a driven and passionate research professional to make a tangible impact and grow their career within a dynamic Insight team.
Operating within our Performance and Insight function, you’ll help build a deep understanding of customer needs, attitudes, and perceptions—ensuring our strategies are informed by robust, actionable insight. The ideal candidate will have a strong background in undertaking research (in an in-house or agency role), project management, and stakeholder engagement, with the ability to translate complex data into meaningful insight.
Key Responsibilities
- Lead and deliver a range of end-to-end research projects, including scoping, design, execution, analysis, and reporting.
- Translate business challenges into effective research approaches using both qualitative and quantitative methodologies.
- Manage and evolve core aspects of our internal research tracking programme, ensuring insights are timely, relevant, and actionable.
- Craft compelling reports that clearly communicate findings and support strategic decision-making.
- Bring data to life by identifying key insights that drive better outcomes for our customers.
- Act as a research ambassador, promoting best practices and serving as a key contact for internal stakeholders and external research partners.
What We’re Looking For
- Proven experience in leading full-cycle research projects in either an in-house or agency setting.
- Strong ability to design and execute research using both qualitative and quantitative methods.
- Skilled in interpreting complex data and translating it into clear, strategic insights.
- Excellent report writing and storytelling skills, with a focus on business impact.
- Deep understanding of research best practices and ability to advocate for high standards across teams and external partners.
- Strong stakeholder management and communication skills, with experience acting as a key point of contact for internal clients and external research agencies.
We Want To Hire The Whole Version Of You.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in, so apply early to avoid missing out.
Find out more about
- Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
- Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us
