Job Title
Platform Analyst
Job Description
We’re currently looking for a Platform Analyst to join our dynamic Global Technology Solutions (GTS) team based in London, with the flexibility of remote working. Operating globally, GTS is a collaborative and forward-thinking team, and we’re seeking a proactive team player to help enhance, monitor, and support our Alteryx Client Flow platform—alongside other key GTS technologies.
Roles & Responsibilities
As a Platform Analyst in the Alteryx, Client and Flow team, you’ll play a pivotal role in ensuring our platforms run smoothly, securely, and efficiently. Your responsibilities will include:
Support & Maintenance
Partner with colleagues across Pacific Life and our regional offices to deliver compliance reporting.
Collaborate with tech teams to manage licensing, applications, and processes effectively.
Document and maintain operational processes that support our Alteryx-based Client Flow.
Configuration & Performance
Configure and tailor software to meet evolving business needs.
Monitor system health, performance, and security to ensure seamless service.
Apply best practices for data backup, recovery, and retention.
User Support & Training
Provide hands-on technical support to users, resolving issues and answering queries.
Create and deliver engaging training sessions to help users get the most out of GTS tools.
Permissions & Security
Manage user access and permissions, ensuring compliance and data protection.
Stay ahead of security trends and implement measures to safeguard sensitive data.
Workflow Automation
Design and maintain automated workflows to boost efficiency and streamline operations.
Documentation & Reporting
Keep detailed records of configurations, policies, and procedures.
Generate insightful reports on system usage and performance.
Troubleshooting & Resolution
Investigate and resolve technical issues quickly and effectively
Skills & Experience
A strong desire to grow and develop as a Platform Analyst.
Solid academic foundation and a keen interest in industry best practices.
Familiarity (or curiosity) with Alteryx products like Designer and Server.
Excellent problem-solving and communication skills.
Relevant certifications (e.g., Alteryx Designer – Core, Server Implementation/Admin) and a strong academic background.
Personal Traits:
A collaborative team player who communicates clearly and effectively.
Data-driven and customer-focused in your decision-making.
Adaptable and resilient in a fast-paced, evolving environment.
Able to translate technical concepts for non-technical audiences.
Detail-oriented, analytical, and capable of juggling multiple priorities.
Working For Pacific Life Re
Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.
Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.
Benefits (Only for Permanent and Fixed Term Employees)
Leave
25 days of annual leave with option to buy/sell more days
Adoption and fertility leave
Generous enhanced parental leave
Healthcare
Savings & Retirement
Wellness
Subsidized gym membership
Access to Employee Assistance Program
Cycle to Work and Electric Car Salary Sacrifice Scheme
Time off for volunteering
Charitable matching of employee donations
As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.
Pacific Life Re Values
Please click here to view our company values
