Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Howden are seeking a Client Services Specialist to achieve success for our clients. This role specifically focuses on delivering exceptional client service within our Employee Benefits Risk Team and how operationally we can underpin and support our client’s needs.
Please note this is a full-time, permanent role based from our London Office. The expectation is to be onsite 2-3 days per week on average.
Role Responsibilities:
You will be providing administration and analytical support to consultants and clients to ensure schemes are administered in an accurate and timely manner. This will include a variety of tasks including but not limited to:
- Provide administrative servicing support for our clients, working collaboratively alongside the Employee Benefits Consultancy Team and inline with the client's Scope of Service agreement
- Complete work for scheme renewals or market reviews in line with clients’ requirements, collation, and analysis of results in appropriate format and support the Consultancy Team with report production
- Monitor insurers’ performance on behalf of clients and challenge insurer as appropriate to resolve any issues
- Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver this
- Update all internal systems as per process ensuring we remain compliant
- Ownership of and proactive management of your workload
- Manage client relationships in conjunction with the Consultancy team to support retention & growth opportunities
- Provide peer review support as necessary.
Role Requirements:
- Strong prioritisation and work management skills
- Excellent attention to detail
- Ability to communicate clearly and efficiently (both verbally and written) with clients, insurers, internal and external stakeholders
- Strong ability to work collaboratively with colleagues
- Good understanding of industry regulations, compliance requirements and technical specifications
- Good understanding of the Employee Benefits sector and its associated products
- Experience of working with an Employee Benefits Consultancy or with an Insurance Provider is preferred but not essential
- Motivated with a strong desire to learn about the Employee Benefits industry specifically Group Risk products.
- CII GR1 qualified, this is preferred but not essential. The business will support you in working towards this.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
