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The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
Reporting to the Managing Director, Product Solutions & Services, this individual leads the Shared Solutions portfolio, driving technology strategy, product innovation, and operational excellence across the US & Bermuda insurance operations. The Senior Director is responsible for delivering business value through technology, optimizing speed to market, and ensuring a seamless experience for Markel employees and partners. The ideal candidate possesses deep insurance expertise, financial acumen, and a passion for digital transformation and customer-centricity.
Responsibilities
- Define and execute product portfolio strategy, aligning technology solutions with business objectives and market trends.
- Oversee full product lifecycle management: ideation, development, launch, optimization, and retirement.
- Lead strategic investment planning, architecture engagement, and risk management for the portfolio.
- Ensure regulatory compliance, pricing strategy, and risk mitigation across all product lines.
- Champion customer experience, leveraging data analytics and feedback to optimize product value.
- Drive cross-functional collaboration with underwriting, claims, sales, marketing, billing, finance, and IT.
- Integrate Agile and Lean practices to accelerate delivery and continuous improvement.
- Manage product P&L, budgeting, and investment prioritization.
- Develop and maintain executive dashboards and reporting for KPIs, OKRs, and ROI.
- Mentor and develop a high-performing, diverse team, fostering a culture of innovation and accountability.
- Own strategic stakeholder engagement, proactively building relationships across the US & Bermuda Insurance operation, IT, and broader Markel to optimize delivery of solutions.
- Drive transparency around costs, benefits, resourcing, and quality, leveraging KPIs.
- Lead the overall prioritization process, defining business needs, setting priorities, identifying requirements, and analyzing impact to business stakeholders, such as productivity and service quality.
- Collaborate across Product Solutions to identify dependencies and integrations with other areas such as Underwriting Platforms, Data and Legacy Platforms.
- Collaborate with the Enterprise Planning/PMO teams to ensure singular intake and prioritization; partner with change management to ensure maximum return on investment as technology changes are delivered.
- Drive accountability for delivery of scalable technology solutions that meet immediate and strategic business needs, aligned to IT roadmaps.
Competencies
- Deep market and regulatory knowledge in insurance (commercial lines, specialty).
- Advanced strategic, analytical, and financial skills.
- Leadership in cross-functional and matrixed environments.
- Expertise in change management, transformation, and digital technologies.
- Customer experience orientation.
- Strong influence and stakeholder management at executive/board levels.
- Excellent verbal and written communication skills.
- Ability to manage multiple and multi-faceted stakeholders.
- Track record of managing and/or developing talent.
- Solution-oriented, creative thinker.
- Flexible, adaptable, and resilient in dynamic environments.
Qualifications
- Bachelor’s degree required; Master’s preferred in Business, Insurance, Technology, or related field.
- Advanced certifications (PMP, Agile, Lean Portfolio Management, CPCU).
- 12+ years in insurance product management, delivery, or related leadership roles.
- Proven success in leading large-scale transformation and innovation initiatives.
#LI-Hybrid
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US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Pay information:
Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.
No agencies please.
