About the Role
As a Claims Handler at Allianz, you’ll play a key role in delivering on our promise to customers by investigating, negotiating, and settling claims within agreed authority levels. You’ll ensure compliance with regulatory standards while providing exceptional customer service. This role requires strong organisational skills, attention to detail, and the ability to collaborate effectively with colleagues and stakeholders.
Location & Salary
This role is based in either Birmingham or Milton Keynes and offers hybrid working, with a requirement to attend the office two days per week on designated hub days (typically Tuesday and Wednesday). The salary for this position ranges from £25,000 to £30,000 per annum, depending on relevant experience, skills, and location. Salary is only one part of our total reward package, which also includes a comprehensive range of benefits and development opportunities.
Key Responsibilities:
- Register and validate new claims promptly, ensuring accurate application of policy terms and conditions.
- Investigate, negotiate, and settle claims within your authority level, delivering fair and timely outcomes.
- Manage a varied caseload, including potential fraudulent claims, with proactive evidence gathering and risk assessment.
- Liaise with underwriters, suppliers, solicitors, and loss adjusters to ensure smooth resolution of claims.
- Maintain accurate reserves and process payments in line with company guidelines and regulatory requirements.
- Handle internal tasks such as diaries, inactivity, cheques, and recoveries within agreed timeframes.
- Ensure compliance with referral processes for claims outside authority limits.
- Contribute to team development by sharing knowledge and supporting less experienced colleagues.
- Identify opportunities to improve processes and enhance customer experience through innovation and technology.
Essential Skills & Experience:
- Strong organisational and multitasking skills.
- Excellent communication and customer service abilities.
- Ability to work under pressure and meet deadlines.
- Good understanding of telephony-based customer service environments.
Desirable:
- Previous insurance or claims handling experience.
