About us:
HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.
The role:
- Responsibility for the delivery of an efficient Technical Operations Team
- Manage a diverse team ensure that the performance of the teams remain at an excellent standard
- Manage the Technical Reporting for Internal and External reporting requirements of the UK Branch
- Perform the role in accordance with our General Operations guidelines
- Support business transformation initiatives and manage business change within the team and wider operations
Key accountabilities:
- Manage the day-to-day activities of the respective team members with regards to Training, Development, Objective setting etc
- Create an inspiring team environment with open communication and a culture of collaboration
- Motivate, coach, and mentor team members, supporting their aspirations and professional growth
- Set clear team goals, delegate tasks, and ensure deadlines are met
- Maintain and build on the relationship and communication with our Internal Stakeholders, to include Underwriting, Claims and Technical Accounting and the wider operations team
- Manage the delivery of relevant statistics and metrics to the wider Operations Team for remedy and training requirements
- Responsibility for the Data Quality Control process
- Manage the Technical Reporting Function in regard to Internal and External reporting requirements of the UK Branch including being the technical point for senior stakeholders
- Owner of Underwriting Systems procedure manual and related activities
- Ensure that the Technical Operations team deliver a high-quality service to the business
- Work closely with wider Operations team to ensure an aligned approach
- Support Operations Leadership Team to deliver strategic objectives, manage business change, and execute Operations initiatives and business plans.
- Implement and maintain process controls to ensure the quality of the output of your area within the function. Ensure documentation of the processes and output is accurate, up-to-date and accessible
- Oversee and deliver process improvements and efficiencies for the Underwriting Operations function and work closely with other teams to embed these process improvements into Business as usual
- Contribute technical support for Underwriting Systems, and participate in other such projects
- Take responsibility for end to end project management for functional projects and contribute to any Branch wide projects
- Act as champion for the IT systems utilised within role and ensure that team approach to these systems is consistent and in line with Operations team standards
- Attendance of UK Key User Group to understand any changes to systems and provide input regarding these
Skills & experience:
- A good understanding of applying and monitoring performance standards
- Non insurance background will be considered with experience in areas such as Audit, Compliance or Data Quality
- People leadership experience is required
- Ability to influence opinion to achieve desired outcomes and make sound judgments under pressure
- Relationship orientated
- Superior service approach
- Excellent communication and leadership skills
- Organisational and time-management skills
Other:
As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.
If you require support with your application, please contact UK&IRE_Recruitment@hdi.global
