Product Operations Analyst - 6 month FTC
Department: Operations
Employment Type: Fixed Term - Full Time
Location: UK - London
Reporting To: Product Operations & Strategy Lead
Description
CFC is growing, and so is our Product Operations function. We’re building the foundations that help our Product teams work smarter, move faster, and deliver meaningful value to our customers and the business. To support this, we’re looking for a Product Operations Analyst -someone analytically sharp, curious, and excited to improve how our Product organisation operates day to day.
In this role, you’ll work closely with Product Managers, Designers, Engineers, and stakeholders across CFC to strengthen our processes, enhance our tooling, and bring clarity through data. You’ll play a key part in transforming Product Management at CFC into a well‑structured, insight‑driven, and highly effective function.
About the role
- Building and maintaining dashboards and reports (Power BI, Excel, SQL) to give teams visibility into product performance and delivery health.
- Querying, cleaning, and analysing data from multiple sources to support decision‑making and track KPIs aligned to business goals.
- Supporting product governance processes, including roadmap reviews, initiative tracking, and benefit realisation.
- Maintaining and improving our product management tools (Aha!, Confluence, Miro), identifying opportunities to streamline workflows and enhance team productivity.
- Collaborating with Product Managers, Designers, Engineers, and Business stakeholders to ensure alignment and smooth execution of initiatives.
- Providing structured analysis and operational support across the product lifecycle, including ad hoc projects that drive operational excellence.
About you
- Experience in Product Operations, Product Management, Business Analysis, or a similar role in a fast‑paced, cross‑functional environment.
- Strong analytical skills with hands‑on experience building dashboards and reports using Power BI, Excel, and SQL.
- Confidence working with large datasets - querying, cleaning, and analysing data to support strategic decisions.
- Familiarity with product governance processes such as roadmap planning, initiative tracking, and benefit realisation.
- Practical experience with product management tools (Aha!, Confluence, Miro) and a track record of improving workflows or tooling.
- Ability to collaborate effectively with diverse stakeholders and drive alignment across teams.
- A structured, proactive approach to managing analysis, coordination, and operational follow‑through.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
