Operations Support Team Leader
Department: Operations
Employment Type: Fixed Term - Full Time
Location: UK - London
Reporting To: Edward Knox
Description
The operations team is a cornerstone in driving change and scaling the business in line with our ambitious growth trajectory. We focus on driving efficiencies and best practices throughout our underwriting processes, challenge how CFC operates today and work at setting up all teams for additional growth.
This Operations Support Team Leader 12 month FTC, will be responsible for our operational resilience and business continuity programme, overseeing regular testing and reviews and ensuring our framework is kept up to date. This role will give someone the opportunity to gain management experience and will work with numerous teams across the business in an extremely collaborative and positive team environment
About the role
In this role you are responsible for handling, monitoring and enhancing centralised processes across the business. This is including things such as conducting underwriting file reviews, overseeing centralised underwriting guidance, handling change requests for our quote and bind platform, and managing our underwriting authority process. You will create and track service standards to ensure the team are providing an invaluable service to the business.
Not only will you perform these activities yourself, but you will also line-manage a team of coordinators to ensure the highest standards of quality and consistency are met. You will be responsible for training and mentoring the team.
- You will be responsible for conducting and monitoring underwriting file reviews across the company.
- You will be responsible for managing and handling centralized operations queries from people across the business.
- You will be responsible for overseeing various processes and registers across the business and actioning requests.
- You will be responsible for improving processes and creating a reporting framework to ensure quality and measurability across the team’s output.
- You will be responsible for setting standards and creating centralised guidance and training for the team.
- You will line manage a small team of coordinators.
About you
You will be a self-starter who is extremely organised and process driven. We are looking for someone with a good understanding of both the insurance market and support functions who has worked in an operational role previously. The successful candidate must be able to engage with multiple levels of management and stakeholders and have solid business and technical acumen.
You will have a proven ability to multi-task, with previous experience in a role managing several initiatives concurrently of varying sizes. You will bring proven management experience, including successfully line managing a small team, and demonstrate strong skills in adaptability, time management, and a commitment to excellence.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
