Account Manager Comprehensive training + continual professional developmentElevate your career whilst making an impact through developing valuable relationshipsTake your work on the road – meet customers face-to-face and attend networking events About the roleWe are pleased to offer an exciting opportunity for an Account Manager to join our dynamic team at our Cobham office. This role is dedicated to managing our portfolio of Bespoke Insurance customers, ensuring exceptional service delivery with a focus on customer retention. You’ll also be responsible for cultivating referrals and identifying cross-selling opportunities.As a Bespoke Account Manager, you’ll play a pivotal role in driving business growth by identifying sales opportunities and building strong relationships with existing and prospective customers. You’ll achieve this by going out to clients and conducting in-person meetings to assess their needs, delivering tailored solutions, resulting in a truly personalised service. You’ll be responsible for managing our existing portfolio of customers, promoting and selling our Bespoke insurance products and services within our local community (including London), cultivating leads, and achieving sales targets. At the core of our approach lies the cultivation of strong relationships and the practice of cross-selling to ensure our customers receive tailored services that align perfectly with their needs. This commitment is reflected in our exceptional customer retention rate, with over 90% of customers choosing to renew their insurance with us annually. As part of our team, you'll have a remarkable opportunity to capitalise on existing relationships and deliver exceptional service to our customers. Working collaboratively with your colleagues, you'll not only generate new leads but also navigate through our existing pipeline, engage with the local community through networking activities, and handle all inbound inquiries. These efforts are geared towards retaining and expanding our Bespoke book of business and achieving our growth objectives.To enable you to offer an exceptional service to all of our customers, we provide a supportive, ongoing learning environment. Together with your team, your training will include a mixture of classroom- based and hands-on learning. This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.About youYou’re a customer-centric sales professional with experience in financial services (essential). With experience in face-to-face customer environments, you’re confident holding meaningful conversations, understanding customer needs and offering solutions that genuinely help. You bring a proactive, organised approach to your work and stay focused on doing the right thing for customers and your team.To join the team, you’ll also bring: Experience working within Insurance (ideally within Bespoke/High Net Worth Insurance) – (Desirable)Excellent verbal communication skills, with the ability to adapt to different communication styles, aiding you to build long-lasting relationships and deliver a high standard of service The ability to work with initiative to identify opportunities, take proactive action and execute ideas and initiatives successfullyA flair for problem solving, able to choose the best course of action for our customers and across the team as issues or queries ariseFull UK driver's license (essential - company car provided)At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £40,000Annual bonus (up to 20% of salary) Company carContributory pension scheme, up to 20%, including your 8% contribution25 days annual leave + bank holidays + buy/sell/save holiday trading schemeA Family Friendly policy that helps you balance your work and family responsibilitiesAccess to savings at High Street brands, travel and supermarkets£20 contribution to a monthly gym membership – subject to T&CsHealth and wellbeing plan - cashback for dentist, opticians, physio and moreAccess to voluntary benefits, including health assessments, private medical insurance and dental insuranceEmployee Volunteering - volunteer in the community for one day each yearUnlimited access to Refer a Friend £500 bonus schemeLife Assurance cover of 4 x salaryEmployee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibilityWorking at NFU MutualWe’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
