Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Locations: New York, NY or Houston, TX
Role Overview
The Financial Lines Claims Intake Specialist plays a critical role in the timely and accurate intake, assessment, and fast‑track handling of low‑complexity claims across Financial Lines. As we move toward a higher‑volume environment, this role ensures that new claims are processed efficiently, coded correctly, and advanced through the early stages of the claim lifecycle with precision and professionalism. The position supports Howden’s commitment to exceptional client service, data integrity, and operational excellence.
Key Responsibilities
- Receive, review, and accurately enter new claim notifications into the system.
- Verify policy existence and apply correct claim coding.
- Manage low‑complexity, fast‑track claims from intake through resolution within authority limits.
- Maintain detailed documentation, running notes, and diary tasks for timely follow‑up.
- Serve as a first‑line contact for internal teams and claim adjusters on First Notice of Claim and Loss.
- Ensure accuracy of all claim details, including financial entries.
- Assist in the timely and accurate filing of key claim‑related documents and communications throughout the claim lifecycle.
- Adhere to internal procedures and authority guidelines.
Required Qualifications & Skills
- 1–3 years of financial lines claims handling experience.
- Proficiency in Microsoft Office and ability to learn claims management systems.
- Strong written and verbal communication skills.
- High attention to detail and strong problem‑solving ability.
- Strong organizational skills and ability to manage competing priorities.
- Customer‑service oriented.
- Work at the office requirement – minimum 3 days per week.
Compensation and Benefits
The expected base salary range for this role is $50,000 - $60,000, depending on experience and location.
In addition to a competitive base salary, employees are eligible to receive a production based bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:
Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
401(k) retirement plan
Flexible Paid Time Off and paid parental leave
Life and Disability insurance
Our Sustainability Promise
We’re on a life-long journey to become an ever-more sustainable group. It’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
