Platform Support Specialist
Department: Cyber
Employment Type: Permanent - Full Time
Location: US - California
Reporting To: Erin Kennedy
Compensation: $71,000 - $75,000 / year
Description
As a
Platform Support Specialist, you’ll be a key member of a fast‑growing, business‑critical unit responsible for delivering on CFC’s digital distribution strategy and increasing the proportion of business written online.
This role sits at the intersection of technology, underwriting, and customer service. You’ll support the end‑to‑end underwriting process, engage directly with brokers, manage live chat, and help ensure our platform delivers an exceptional experience. The digital landscape evolves quickly, so you can expect a varied, fast‑paced role with exciting challenges not found in traditional underwriting.
About the role
This is a super exciting role where, as a subject matter expert on our platform, you'll be supporting digital distribution by:
- Responding to broker enquiries promptly and professionally
- Providing first‑class servicing via our live chat function
- Managing the platform inbox and log submissions
- Issuing policies, MTAs and related documentation
- Chasing outstanding items such as subjectivities and renewals
- Handling platform referrals and produce quotations within SLAs
- Proactively chasing new business quotations we are keen to secure
- Explaining product features and coverage confidently to brokers
- Carrying out daily risk reviews to ensure portfolio profitability
- Engaging with brokers to gather platform feedback
About you
You’ll thrive in this role if you:
- Enjoy working in a fast‑paced, evolving environment
- Bring excellent communication skills and a customer‑first mindset
- Are confident handling queries and explaining coverages
- Are organised, detail‑driven, and proactive in following up actions
- Are excited by technology‑enabled underwriting and continuous improvement
- Are a team player who contributes to a positive, collaborative culture
If you enjoy being part of a team blending underwriting expertise with digital innovation and working in a culture that values curiosity, continuous improvement, and great broker experience, click to apply and find out more!
