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Markel is seeking a seasoned and strategic change leader to drive adoption, readiness, and sustained value realization across the Guidewire portfolio for the United States and Bermuda. This role leads end-to-end organizational change delivery for PolicyCenter, BillingCenter, ClaimCenter, and all related integrations, ensuring that business teams are prepared, engaged, and equipped to operate effectively in the future state.
The Senior Change Manager will act as a trusted advisor to program executives, product teams, and operational leaders—embedding organizational readiness, adoption strategies, and operational stability into delivery from design through post implementation.
Key Responsibilities
Change Strategy & Leadership
- Develop and execute the enterprise change strategy for the Guidewire portfolio, aligning change outcomes, adoption goals, and readiness milestones with program roadmaps and release plans.
- Serve as the primary change advisor to executive sponsors and program leadership—surfacing risks, influencing decisions, and reinforcing leadership accountability for business adoption.
- Create and maintain a Guidewire Change Playbook that includes stakeholder maps, readiness criteria, cutover and hypercare processes, and structured Lessons Learned frameworks.
Impact Assessment & Stakeholder Engagement
- Lead comprehensive change impact assessments across functions, regions, and leadership tiers.
- Develop stakeholder engagement strategies to ensure alignment, adoption, and shared ownership of change outcomes.
Communications & Engagement
- Design and deliver integrated communication strategies to support all releases—producing audience targeted materials including executive updates, release summaries, FAQs, and status reporting.
- Ensure communications reinforce key messages, expectations, and calls to action for impacted audiences.
Learning, Enablement & Readiness
- Oversee development of role based learning, leveraging modern enablement tools (in-app guidance, digital walkthroughs, analytics) to ensure scalable and continuous learning.
- Ensure training aligns with future state workflows, business processes, and operating models.
- Establish enterprise readiness criteria and facilitate formal readiness reviews, partnering with delivery teams to close gaps prior to deployment.
Deployment, Stabilization & Adoption
- Lead change components of cutover and post go-live activities including communications, hypercare planning, support models, and feedback loops.
- Monitor adoption, proficiency, and stabilization metrics; translate insights into corrective actions and continuous improvement recommendations.
Collaboration & Continuous Improvement
- Partner closely with Product Solutions, Technology, Engineering, Operations, and regional leadership to integrate change management into delivery plans and sequencing.
- Continuously evolve change standards, playbooks, and tools to strengthen organizational change maturity and improve outcomes across Guidewire releases.
Core Competencies
- Deep understanding of insurance market and regulatory concepts (commercial, specialty).
- Advanced analytical and strategic capability, with strong problem solving skills.
- Demonstrated leadership in matrixed, cross functional, and geographically distributed environments.
- Expertise in enterprise change management, digital transformation, and technology adoption.
- Strong customer and user experience orientation.
- Exceptional stakeholder management and influence skills, including executive level presence.
Qualifications
- 10+ years of experience in change management, organizational development, learning, or transformation; insurance industry experience strongly preferred.
- Proven success leading change for large‑scale technology implementations; Guidewire or comparable insurance core platforms highly preferred.
- Experience with multi‑release, highly integrated programs including complex data migration.
- Experience with modern userenablement technologies (e.g., in-app guidance, digital adoption platforms, analytics).
- Prosci or comparable change management certification preferred.
- Strong instructional design, facilitation, and communication capabilities.
- Demonstrated ability to influence senior leaders and operate effectively in complex, matrixed organizations.
Change manager to oversee change management needs for Guidewire initiatives for all of US and Bermuda
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
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Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.
No agencies please.
