Connect Customer Service Specialist

AMWINS USA • Full-time • Charlotte, NC, US • 6d ago

Join Amwins Group, Inc., where we never settle for status quo! We are a group of unique individuals, committed to teamwork and collaboration, and we are looking for candidates to join our Client Services Team as a Connect Customer Service Specialist.

The Connect Customer Service Specialist delivers exceptional service and support to our Group Benefits division, carrier partners, and clients through a high level of professionalism, accuracy, and timeliness
Members of this team demonstrate excellent organizational skills, effective communication, strong customer service skills, attention to detail, and maintain a positive proactive attitude

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This position is accountable for providing exceptional service support to the Amwins Connect sales teams, brokers, and carrier partners.

Investigate and resolve data inconsistencies
Collaborate with internal teams to resolve plan related issues
Process broker of record and/or agent of record changes ensuring accurate and timely completion
Process book of business transfer requests and ensure accurate broker, sales, and commission updates across systems
Contribute to process improvements by identifying trends, recurring issues, and opportunities to help streamline workflows
Consistently respond to all clients in a timely and efficient manner
Interact with carrier partners to resolve service issues and ensure effective resolution
Attend all required training sessions
All other duties as assigned

NECESSARY SKILLS/ATTRIBUTES

Excellent phone skills
Strong people skills
Ability to follow directions and meet deadlines
Ability to stay organized and prioritize tasks efficiently
Proficient in MS Office Suite
Proficient in Excel

TO THE QUALIFIED CANDIDATE WE OFFER:

Compensation includes a salary commensurate with experience
Collaborative, continuing education focused work environment
Generous Paid Time Off (PTO)
Full benefits package available, benefits start first day of employment
Career advancement opportunities
Opportunity for formal learning and development training

KNOWLEDGE/EXPERIENCE:

Two to three years of related experience; or equivalent of education and experience
High School Diploma or General Education Degree (GED)
Health insurance experience preferred
University degree preferred

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

No direct inquiries, please.