Programme Support Analyst Supporting the delivery of Customer Services change by providing high-quality programme and project support, reporting and controlsCreating a single, joined-up view of change activity across Customer Services to support effective decision-makingHybrid role with 80% homeworking and 20% in Stratford-upon-AvonAbout the roleThis is an exciting time to join NFU Mutual and be part of a newly created team. The Customer Process Centre of Excellence, within our evolving Customer Service Strategy and Change team, will centralise expertise, streamline end-to-end processes, and enhance customer experience while boosting our enterprise-wide collaboration. This is a fantastic opportunity to help shape the future of our business and make a real impact as we set the stage for ambitious growth. We’re looking for a proactive and organised Programme Support Analyst to support the delivery of the Customer Services change portfolio at NFU Mutual. This role plays a key part in helping the PMO get its arms around all the moving parts of change activity, ensuring projects are planned, sequenced and reported effectively.Working closely with the Customer Services PMO Specialist and Project Managers, you’ll help establish and maintain programme and project management processes, controls and reporting. You’ll analyse delivery data, produce clear and insightful dashboards and reports, and help create a consistent, single view of progress across the portfolio.This is a hands-on role, ideal for someone who enjoys working with detail, bringing structure to complex environments, and supporting change delivery through strong governance, reporting and coordination. You’ll also help teams track risks, issues, dependencies, budgets and assurance actions, ensuring delivery aligns with NFU Mutual’s Change Framework.Based in Stratford-upon-Avon, this role offers a great opportunity to develop your PMO capability within a supportive team, contributing to meaningful change across Customer Services.About youWe’re looking for someone with experience in programme or project support roles who enjoys working collaboratively and thrives in a fast-paced change environment. You’ll be comfortable working with data, producing reports and dashboards, and supporting multiple projects at once.Essential skills and experienceExperience in a programme or project support / PMO roleStrong reporting and information analysis skills, with excellent attention to detailExperience maintaining project controls such as risks, issues, dependencies and actionsConfident using Microsoft Office tools (particularly Excel, PowerPoint and Word)Ability to coordinate reporting and maintain a single source of accurate delivery dataStrong organisational skills, with the ability to manage multiple prioritiesDesirable skills and experienceExperience supporting change initiatives or transformation programmesExposure to financial tracking, budgets, resourcing or forecastingExperience using programme or project management tools (e.g. MS Project, Visio)Experience with Power BI, Workday or similar tools for data manipulation and presentationUnderstanding of Agile, Scrum or other delivery methodologiesExperience within Financial Services or InsuranceAt NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary Up to £40,000 depending on experienceAnnual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution25 days annual leave + bank holidays + buy/sell/save holiday trading schemeA Family Friendly policy that helps you balance your work and family responsibilitiesAccess to savings at High Street brands, travel and supermarkets£20 contribution to a monthly gym membership – subject to T&CsHealth and wellbeing plan - cashback for dentist, opticians, physio and moreAccess to voluntary benefits, including health assessments, private medical insurance and dental insuranceEmployee Volunteering - volunteer in the community for one day each yearUnlimited access to Refer a Friend £500 bonus schemeLife Assurance cover of 4 x salaryEmployee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibilityWorking at NFU MutualWe’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
