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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
Performs intake activities related to the support of end-users. Documents problems they are experiencing and gathers information necessary for problem resolution. Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Follows established methodologies or procedures to determine end-user problems and provide a solution.
2. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem.
3. Serves as escalated support on complex issues that less experienced colleagues cannot resolve.
4. Escalates highly complex, non-routine issues to more experienced teammates. Works within standard guidelines. Makes decisions within guidelines.
5. Assists with Wellington month end processes. Troubleshoots and addresses situations relating to month end.
6. Will assist the Azure Operations team with operational service now tickets and changes.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma and five years of end-user support experience or equivalent combination of education and work experience.
2. Understanding of software and hardware deployed within a business.
3. Effective verbal and written communication skills for the purpose of information to end-users.
4. Experience with i-Series including work management, user management, file management (IFS) and iAccess for Windows.
Preferred Qualifications::1. Associate's or technical degree and six years of work experience in IT.
2. Knowledge of specific software and hardware.
3. Banking or financial services experience.
4. Familiarity with iSeries iNavigator and job scheduler.
5. Some exposure to Microsoft Azure and has some familiarity with cloud fundamentals.
Location: The preferred location is hybrid in Dallas. We will consider other locations: Charlotte, Raleigh, Houston, Atlanta, Birmingham.
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
SittingFrequently (
25% -
50% of the time)Lifting Up to
25 lbs.Visual / Audio / SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Manual Dexterity / KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.AvailabilityAble to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.TravelUp to
25%
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination ProvisionE-Verify
