Crum & Forster Company Overview
Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.
Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.
C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.
Job Description
Crum & Forster is seeking an experienced Product Business Analyst to join our Executive Lines team. In this role, you will support the design, delivery, and quality assurance of insurance products across Professional Liability, Management Liability, Cyber, and Technology E&O lines. You will work closely with Product Owners, business stakeholders, and technology teams to translate business needs into clear requirements and ensure delivered solutions meet business expectations through effective User Acceptance Testing.
The ideal candidate for this role:
- Has 3+ years of experience as a Business Analyst, Product Business Analyst, or similar role within the property & casualty insurance industry, preferably Executive Lines.
- Collaborates closely with Product Owners, developers, QAs, and SMEs to validate acceptance criteria and clarify expected system behavior.
- Reviews delivered functionality to ensure alignment with business requirements, regulatory compliance, and user experience expectations.
- Identifies, documents, and tracks UAT defects, working with development teams to prioritize fixes and validate resolutions.
- Supports go-live readiness, including business sign-off, documentation, and post-implementation validation.
- Manages competing testing priorities across multiple initiatives, releases, or products.
- Can communicate ideas in both technical and user-friendly language.
- Is familiar with regulatory compliance as it relates to insurance and corresponding potential impacts on product development.
- Has a strong attention to detail and identifies opportunities for requirement reuse, standardization, and optimization across products.
- Has excellent listening and communication skills, both verbal and written.
- Can successfully juggle competing priorities at the same time.
What you will do:
Business Analysis & Product Support
- Partner with Product Owners, Underwriters to define business and functional requirements in the form of user stories, acceptance criteria, and supporting documentation.
- Support backlog refinement, sprint planning ensuring requirements are clearly defined, prioritized, and ready for development.
- Be an active participant in Agile ceremony meetings (stand up, refinement, prioritization, sprint planning) for assigned projects.
- Identify, define, and document recommendations and requirements for new product solutions and enhancements.
- Identify opportunities for requirement reuse, process improvement, and product optimization.
User Acceptance Testing (UAT)
- Plan, coordinate, and execute user Acceptance Testing (UAT) for system enhancements and new product releases.
- Translate business requirements into end-to-end UAT test scenarios covering underwriting, rating, policy issuance, endorsements, billing, and related workflows.
- Coordinate testing efforts with business users and cross-functional teams.
- Log, track, and validate resolution of defects, ensuring issues are resolved prior to release.
- Provide clear communication on testing status, risks, and results.
Collaboration & Delivery
- Manage multiple initiatives and competing priorities while maintaining high quality and meeting delivery timelines.
- Act as a liaison between business users and technical teams to ensure shared understanding of requirements and solutions.
- Communicate expected value to users by iteration (sprint, monthly, quarterly) with a focus on increasing end user satisfaction.
- Provide documentation, training materials, product demonstrations and training end users for all modified and new systems, as needed.
Qualifications
- Required - Experience working in insurance industry – familiarity with Executive lines preferred (Professional Liability, Management Liability and eRisk)
- A bachelors degree and 3+ years of experience
- Strong organizational and analytical skills
- High degree of accuracy and attention to detail
- Proficient in Microsoft Office Suite
- Ability to work independently with moderate supervision
- Ability to thrive in a fast paced, deadline driven environment
- Working knowledge of Scrum and Agile Software Development Methodology
- Working knowledge of JIRA/Confluence
- Working knowledge of product development architecture
- Proficiency in the use of analytic tools
- Ability to work with large teams
- Understanding of design quality standards
#LI-MS
#LI-REMOTE
What C&F will bring to you
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $71,600 to a maximum of $104,900. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
