Claims Account Manager Lead
Location: Leeds or Manchester (with national travel)
Lead the relationships that shape the future of Claims !
At Markel, Claims isn’t simply a function, it’s a strategic advantage. It’s where we deliver on promises, where reputations are cemented, and where we differentiate ourselves in the market.
We are now searching for a Claims Account Manager Lead to take a high profile, market-facing role that strengthens our key relationships and elevates our UK claims proposition to new heights.
If you are a strong relationship builder, commercially minded, and passionate about exceptional claims service, this is your chance to make a genuine, organisation-wide impact.
Why Markel?
We’ve always believed insurance is about people not paperwork.
It’s the courage to try, the confidence to grow, and the support that helps people move forward even in uncertain times.
We’re a Fortune 500 company operating in over 20 countries, but we’ve never lost our human touch. At Markel, you’re seen, trusted, and empowered.
The Opportunity:
As Claims Account Manager Lead, you’ll be the face of UK Claims across the market, shaping our proposition, strengthening critical partnerships, and ensuring our claims performance and expertise are valued, recognised, and truly understood.
You’ll step into a senior, visible role with the opportunity to:
Build & Lead:
Establish and lead a best-in-class Claims Account Management capability
Set the standard for claims engagement, service delivery and partner experience
Own Key Relationships:
Build, deepen, and sustain high‑value relationships with brokers, customers, and strategic partners
Act as a trusted escalation point for service excellence
Shape Our Market Proposition:
Champion Claims Across Markel:
Drive Engagement on Key Clients:
Serve as the claims lead on major client relationships, working closely with Distribution, Underwriting and Business Development
Lead structured claims review meetings with brokers and clients
Monitor & Improve Performance:
Use dashboards, metrics and reporting to spot trends early
Maintain consistent, high‑quality engagement through the claim lifecycle
What You’ll Bring:
You're someone with presence, credibility and commercially savvy. You know how to influence, how to collaborate, and how to strengthen relationships that matter.
You will have:
Strong experience building and maintaining customer, broker, and partner relationships
Excellent partner engagement and advocacy skills
A deep understanding of UK claims operations, service delivery and performance measurements
Commercial awareness of the insurance landscape
A track record of delivery, accountability, and problem‑solving
Confidence communicating and influencing at all levels
A positive, proactive and collaborative style
Bonus Points For:
Experience in regulated insurance environments
Professional qualifications in claims, project management, or digital transformation
What’s in it for you?
Competitive salary + generous annual bonus
25 days’ holiday + bank holidays (with the option to buy/sell)
Excellent pension contribution
Private medical and dental cover
Life assurance, income protection & travel insurance
Season ticket loan & a wide range of benefits
Real opportunities to grow, develop and shape your career
About Markel:
Markel is a Fortune 500 company with 60+ offices across 20+ countries. We specialise in insurance, reinsurance, advisory and investment operations — all underpinned by five core values:
Put people first. Win together. Strive for better. Enjoy the everyday. Think further.
This role embodies all of them.
Ready to shape the future of claims?
If you’re excited by the opportunity to lead digital change in a business that values innovation, integrity and people — we’d love to hear from you.
Apply now to start the conversation.
Markel is proud to be an equal opportunity and Disability Confident Committed employer. If you need adjustments during the application or interview process, contact us at rec@markel.com or 0161 507 5827.
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