Claims Digital & Technology Lead
Leeds or Manchester (Hybrid)
Be the catalyst for a smarter, faster, more human claims experience !
At Markel, we believe that insurance is more than a policy , it’s a promise. A promise to support people when they need us most. As we continue to grow, innovate and evolve, we’re now looking for a Claims Digital & Technology Lead to shape the future of how claims are delivered across our UK business.
This is not a maintenance role. It’s a build-it, shape-it, lead-it opportunity, ideal for someone who thrives on modernising complex environments, influencing senior leaders, and driving transformation that leaves a legacy.
Why this role matters:
You’ll join the UK Claims Leadership Team, reporting directly to the Claims & Legal Services Director and become the strategic force behind our claims digital roadmap. You’ll decide what the future of claims looks like and then bring it to life.
If you want a role where your ideas are heard, your expertise is valued, and your work visibly improves customer experience and operational performance, you’ll feel right at home here.
What you’ll lead:
Strategy & Roadmap:
Own and evolve the UK Claims digital & technology strategy
Build and deliver a transformation roadmap that aligns with real business priorities
Find opportunities for automation, AI, workflow optimisation and smarter digital journeys
Cross-functional leadership:
Act as the single point of contact for all digital and tech initiatives affecting Claims
Work in partnership with IT, Operations, Data, and senior partners to translate claims needs into real solutions
Influence strategic technology decisions across the wider organisation.
Solution design & delivery:
Evaluate and adopt best‑in‑market tools, platforms and technologies.
Lead implementation across Claims, ensuring new systems genuinely improve how people work
Champion AI/ML, cloud tools, automation and data solutions to enhance performance and customer outcomes
Change management & adoption:
Drive the change — not just the technology
Shape communications, training and adoption plans so teams embrace new ways of working
Track and report success using clear indicators connected to service, quality, and efficiency
Governance & compliance:
What you’ll bring:
You’re someone who combines technical depth with commercial perspective and the ability to influence at all levels.
Must haves:
Significant experience leading digital or technology change within insurance claims or a closely related sector
Strong understanding of claims processes, platforms and operations
Proven success delivering digital strategies and transformation roadmaps
Experience working cross‑functionally with senior leaders and IT partners
Hands‑on knowledge of claims systems, automation, AI/ML, cloud solutions and data analytics
Exceptional communication skills — credible, collaborative and pragmatic
Nice to have:
Experience in regulated insurance environments
Certifications in digital transformation, project management or emerging technologies
What’s in it for you:
Competitive salary + generous annual bonus
Hybrid working
25 days’ holiday + bank holidays (with buy/sell options)
Excellent pension
Private medical & dental cover
Life assurance, income protection & travel insurance
Season ticket loan + wide range of additional benefits
Genuine career progression within a Fortune 500 business
A culture built on trust, integrity and teamwork
About Markel:
Markel is a Fortune 500 company with 60+ offices across 20+ countries. We specialise in insurance, reinsurance, advisory and investment operations — all underpinned by five core values:
Put people first. Win together. Strive for better. Enjoy the everyday. Think further.
This role embodies all of them.
Ready to shape the future of claims?
If you’re excited by the opportunity to lead digital change in a business that values innovation, integrity and people — we’d love to hear from you.
Apply now to start the conversation.
Markel is proud to be an equal opportunity and Disability Confident Committed employer. If you need adjustments during the application or interview process, contact us at rec@markel.com or 0161 507 5827.
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