Claims Team Leader – London Market
Leeds Based
Join a high performing London Market claims team, right here in Leeds!
Are you an experienced Claims Team Leader looking for your next step in a dynamic, growing London Market environment?
At Markel, you’ll be part of a global community of problem solvers who give people the confidence to move forward. If you want to make a meaningful impact, this is where your potential becomes opportunity.
Why Markel?
We’re a Fortune 500 company with over 60 offices across more than 20 countries — but we’re also a close knit, supportive organisation built on our core values:
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
Join us, and play your part in something special.
The Opportunity:
Our Leeds‑based London Market Claims team plays a critical role in our Claims Value Proposition, focusing specifically on London Market claims across Marine, Energy, and Professional/Financial Risks. Working in partnership with our London claims team, the Leeds function handles high‑volume, lower‑value claims, forming a key delivery arm within the division.
As our Claims Team Leader, you’ll take ownership of a team of Claims Adjusters and bring strong leadership, operational oversight, and technical capability. You’ll drive performance against critical metrics, support development across the team, and help shape process improvements while managing your own portfolio of claims.
What You’ll Be Doing:
Leading and developing a team of Claims Adjusters through regular coaching, 1‑2‑1s, and performance management
Managing a portfolio of high‑volume, low‑value London Market claims from first notification to settlement
Working closely with London Market Claims Managers and the wider London team to deliver excellent technical and operational outcomes
Monitoring individual performance, supporting capability growth, and effectively prioritising team and personal workloads
Maintaining accurate updates across in‑house and London Market systems, keeping the following market informed of key developments
Reviewing and triaging claims in line with the Claims Handling Manual, ensuring robust decision‑making
Managing relationships with TPAs, lawyers, loss adjusters and other service providers, ensuring consistently high service quality
Building strong internal relationships across underwriting, actuarial, and reinsurance teams, alongside external partners such as brokers and (re)insureds
What We’re Looking For:
We’d love to hear from you if you have:
Must‑haves
Strong understanding of the insurance claims industry
Excellent organisation, prioritisation, and stakeholder‑management skills
A collaborative, proactive approach and a desire to bring out the best in others
Confidence to make decisions and champion improvement within the claims function
Nice‑to‑haves
Experience supervising or managing individuals or teams
Knowledge of the London Market and its systems
Experience handling Marine, Energy or Professional/Financial Risk claims
If you’re passionate about leadership, continuous improvement, and delivering exceptional claims outcomes, you’ll thrive here.
What’s in It for You?
Competitive salary plus annual bonus
25 days’ holiday plus bank holidays (ability to buy/sell additional leave)
Generous pension scheme
Private medical and dental cover
Life assurance, income protection, travel insurance, season ticket loan
Ongoing learning and development with real opportunities to grow your career
Ready to Play Your Part?
Click Apply Now to complete our short application — we’d love to learn more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
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