The Leeds based London Market team will be solely focused on London Market Claims. The team work closely with the London based claims team and align to specific lines of business. The team will generally handle higher volume, lower value claims and form a key part of Markel’s Claims Value Proposition.
This role is to work closely with the London Market Claims Team, providing support to Claims Adjusters and the Claims Manager. This involves exemplifying and reinforcing the claims and reserving philosophies through day-to-day handling of claims.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
Who we are:
Our Claims team is at the heart of the Markel experience. We’re trusted to act quickly, fairly and creatively, helping brokers and customers navigate moments that really count. You’ll be part of a high-performing team that collaborates closely with Underwriting, contributes to key projects, and sets the standard for claims excellence in our industry.
What you’ll be doing:
- Work closely with and provide support to the London Market Marine Liability or Energy or PFR claims team
- Take responsibility and handle a portfolio of High Volume, Low value claims
- Handle assigned claims from first notification through to final settlement.
- Update in-house and London market claim related systems in relation to individual claims and ensure the following market are kept apprised of key developments and key information (for example claim potential where this is not fully reserved).
- Diarise and triage claims as required by the Claims Handling Manual and subject these decisions to regular challenge and review. Prioritise claims with significant potential for review and provide or seek challenge on this assessment and to review the reserve is in accordance with the MINT reserving philosophy.
- Develop and maintain excellent working relationships with brokers and (re)insureds and inspire the confidence of our co-insurers and reinsurers. Raise MINT’s profile through excellent interactions.
- Actively lead and take ownership for the quality of services from TPAs (with delegated claims authority from MINT) as well as lawyers, loss adjusters and any other service providers who represent us. Identify any shortcomings in service and deal with these quickly and professionally and escalate within MINT as is necessary to protect MINT’s interests and those of our customers.
- Internally build and maintain excellent working relationships with other adjusters within the team, actuaries and underwriters
- Provide the Actuarial and Outward Reinsurance teams with immediate notice of significant claims. Identify trends or concerns and respond promptly to queries raised.
Key Skills:
- Have a working understanding of the London Market and relevant systems
- Preferably have some experience handling Marine and Energy Liability, Energy or PFR claims
- Build and manage relationships with colleagues and external contacts.
- Want and be able to contribute and generate ideas to improve the operation of the broader claims team.
- Display well-developed communication and interpersonal skills in order to interact well within the team and with internal and external contacts.
- Display a positive outlook, taking accountability for problems and being proactive in their resolution
- Be resilient and work effectively during pressurised periods of the year to meet deadlines.
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package…
- Up to 16% company pension scheme,
- Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)
- Income protection, Life assurance, electric car scheme, travel insurance
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
- As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!
Are you ready to play your part?
If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.
Join us and play your part in something special!
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.
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