Company: Sovereign Insurance
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: Bilingualism is required (Proficiency in both English and French)
Additional Information: This role is currently vacant
The Opportunity:
At Sovereign Insurance, a wholly owned subsidiary of The Co-operators General Insurance Company, we believe leadership is shaped by purpose, collaboration, and meaningful contribution. When you grow, we grow — your success crowns ours.
We value diverse perspectives, bold ideas, and people who lift others up. Here, your initiative matters, and your efforts help build the resilience of the Canadian businesses and communities we serve.
That shared commitment strengthens our culture and moves us forward — together. That’s the Crown Effect.
Our Claims Management Team is looking for a dynamic self-starter with a natural ability to lead people. Utilizing previous commercial experience and established corporate philosophies, policies, procedures and standards, the successful candidate will plan, organize, guide, and evaluate the activities of the Claims teams for the Quebec Region in Montreal. He or she will be a mentor and coach with excellent communication and relationship-building skills, the ability to develop and engage a high-performance team of professionals and be personally committed to exceptional customer service.
How you will create impact:
- Managing, recruiting, coaching, and providing technical feedback and guidance to a team of 6- 10 people in a fast-paced environment, through file review, internal auditing, and oversight of daily activities.
- Managing and leading the development and maintenance of positive, collaborative, and productive relationships with staff from other offices and Sovereign General departments.
- Participating in the ongoing development of processes and procedures with the Claims Management team, under the direction of the Associate Vice President Claims.
- Overseeing the claims team, on large complex files and liaise with the National Claims Operations on files exceeding office authority participating in meetings, mediations, trials, and Examinations for Discovery.
- Participating in budget planning/forecasting and reconciliation for the Montreal Claims operations.
How you will succeed:
- You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.
- You ensure your day to day actions are in harmony with the company’s purpose, vision, and values even when challenged.
- You are open and adaptable to changing conditions with a natural curiosity to explore and try new approaches.
- You value cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.
To join our team:
- A minimum of 7 years claims experience with 3 minimum years of managerial experience.
- Licensed with the AMF
- Commercial experience
- Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.
What you need to know:
- You will travel occasionally.
- You will provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
What’s in it for you?
- Room to grow with confidence — build your career, contribute your ideas, and see the impact of your work.
- A culture that values you — inclusive, collaborative, and respectful, where different perspectives are encouraged and heard.
- Rewards that recognize you and the work you do - competitive salary and variable compensation, benefits and pension, paid time off, development and recognition programs.
- Support for your well-being — a holistic approach to physical, mental, social, and financial wellness.
- Pride in purpose — being part of a Canadian organization dedicated to protecting Canadian businesses and the communities they serve while giving back through volunteering, donations, and national initiatives that help build a more sustainable future.
Salary information
Expected salary range $91,058 to $151,764
Salary placement
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Incentive/Variable pay
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
