Job Description
What can you expect in this role?
- Processing invoices payments accurately and on time.
- Ensure labelling of invoice is accurate (document type, subtype, title, along with other data)
- Completing Operational Risk Events for late payments
- Perform quality checks to ensure data integrity and compliance
- Ensure collaterals (EHB) are deducted when appropriate.
- Make a note of payments on claims when necessary
- Provide superior customer service by building and maintaining excellent relationships with our internal and external customers
- Adhere to all internal Claims Best Practices.
- Notify claims representative if reserves are depleted
- Maintain workload within established guidelines and service standards and achieving the daily KPI target for invoices processed
- Contact medical facilities to obtain claim details
- Participate in bi-weekly huddles
- Monitor common mailboxes and respond to e-mails
- Other general duties as assigned
What do you bring to the role?
- Minimum 2 years of office experience
- Some exposure to support functions in a claims area is an asset
- Strong keyboarding skills and adept at navigating through numerous screens quickly and efficiently
- Excellent computer skills and proficient in MS Word and Excel
- Professional, friendly, and courteous in all interactions, whether with customers or co-workers
- Able to perform well in a busy operation and remain calm under pressure
- Team player adaptable to a changing environment
- Strong written and verbal communication skills
Salary Range: 45 000-70 900
About The Team
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
