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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
Leads end-to-end program delivery and adoption of CRC Specialty’s digital products (including REDY). Translates product strategy into executable program plans, timelines, and operating processes that drive coordinated delivery, sustained adoption, and measurable business impact.
Key Responsibilities
Own end-to-end program planning and execution, translating product roadmaps into structured plans with clear milestones, timelines, and deliverables across Product, Technology, Operations, and Specialty leadership
Drive cross-functional execution, ensuring alignment, accountability, and on-time delivery across Product, Engineering, Sales, Operations, and Training
Establish and manage program governance, including operating cadence, status reporting, and escalation paths
Track and manage dependencies, risks, and issues across workstreams, driving resolution and mitigation
Integrate enablement, training, and communications into program and release plans to ensure launch readiness and adoption
Define and track adoption, engagement, delivery performance, and business impact metrics; use data to continuously optimize execution and rollout strategies
Serve as central orchestrator across teams, driving alignment on priorities, timelines, and business outcomes
Establish feedback loops from field to product to inform prioritization, release planning, and continuous improvement
Support development of reporting across REDY and Specialty technology platforms
Qualifications
8–10+ years in program management, product operations, enablement, or digital transformation
Proven ability to lead complex, cross-functional programs with multiple workstreams
Experience translating product strategy into executable plans with timelines, milestones, and deliverables
Strong experience managing dependencies, risks, and cross-team alignment
Experience driving adoption of enterprise platforms and coordinating large-scale rollouts
Data-driven with ability to translate insights into action
Strong communication and stakeholder influence skills
Success Measures
Delivery against defined program timelines, milestones, and scope
Effective management of cross-functional dependencies, risks, and alignment
Increased adoption and usage of REDY and related platforms
Improved producer efficiency and engagement
Consistent, data-driven reporting on adoption, delivery performance, and business impact
Effective, well-coordinated product launches with strong enablement and communication
Strong alignment across Product, Engineering, Sales, Operations, and Training
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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