Product Manager - Digital Distribution
Department: Technology
Employment Type: Permanent - Full Time
Location: UK - London
Reporting To: Nick Boorman
Description
You will be part of the Product team within Technology, the engine room of the business, delivering bespoke systems that give CFC its competitive edge in a dynamic and fast-paced marketplace. As a Product Manager, you will play a critical role in identifying and solving real business problems by translating strategic and customer needs into actionable product solutions. You will work on high-impact initiatives that improve efficiency, enhance user experience, and support business growth and profitability.
You will take ownership of a defined product, managing and prioritising the product backlog in alignment with the broader product vision and roadmap. This involves working closely with stakeholders across the business to understand their needs, gather feedback, and balance competing priorities. Your focus will be on delivering measurable value by making data-informed decisions and ensuring product changes align with business objectives.
In this role, you will work closely with Distribution, Revenue Operations, and broker-facing teams to ensure that distribution and CRM workflows, broker lifecycle processes, and trading interactions are well understood, efficient, scalable, and data-driven. You will take ownership of CFC’s Broker Relationship Management (BRM) product, partnering with key stakeholders to shape its evolution and support the growth of CFC’s global distribution and revenue operations capabilities.
You will be responsible for defining business processes, features, and epics, translating them into clear, testable user stories for delivery teams. Working closely with engineering and QA, you will help design and deliver customer-centric solutions, while actively contributing to agile ceremonies to drive alignment and continuous improvement. The ideal candidate will bring product management experience within insurance, a strong understanding of broker lifecycle and digital trading, and the ambition to take on a broad, high-impact role in a growing business.
About the role
Drive the delivery of high-impact product outcomes by turning business needs into clear, actionable solutions.
You’ll sit at the heart of Product, Engineering, and the business — shaping requirements, prioritising work, and ensuring teams are aligned on delivering real value. This is about clarity, momentum, and outcomes, not just process.
- Own and prioritise the product backlog, ensuring work is clear, testable, and deliverable
- Partner with stakeholders to shape requirements and align on priorities and outcomes
- Translate complex needs into user stories that drive real delivery value
- Keep teams aligned and moving through active involvement in agile ceremonies
- Drive delivery against KPIs, iterating based on feedback and data
- Map and improve end-to-end processes across broker and trading workflows
- Use data and insight to identify improvements and optimise product performance
About you
You’re a product-focused problem solver who knows how to turn complexity into clarity and ideas into outcomes.
You’re equally comfortable working with stakeholders and engineers, and you bring a strong sense of ownership, curiosity, and drive to continuously improve how things work.
- Proven experience as a Product Owner, Product Manager, or Senior BA
- Strong stakeholder skills, with the ability to influence and align at all levels
- Confident translating business needs into clear, prioritised product requirements
- Experience working in agile, cross-functional product teams
- Strong analytical mindset, using data and feedback to drive decisions
- Comfortable working across both strategic and operational challenges
- Experience in insurance, broking, or trading environments is a strong advantage
- Clear communicator, able to simplify complexity for different audiences
- Proactive, collaborative, and focused on delivering meaningful outcomes
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
