About us:
HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.
The role:
We deliver Claims operational services as well as Premium processing for outsourced MGA’s on behalf of the HDI Group Global Network, UK and Ireland Branch.
Working within Client Services to supply a proactive and flexible service whilst driving best practice and ensuring compliance with all company procedures. This includes meeting agreed service and data quality standards, both internal and external.
Key accountabilities:
- Validate and accurately enter data into company systems to enable precise reporting on the nature and financial impact of the claims portfolio
- Monitor the claims portal system and liaise with the Technical claims team to action as appropriate to ensure portal compliance
- Manage the receipt, registration, acknowledgment and allocation of claims notifications and other correspondence
- Process claims payments, reserve adjustments, and other financial movements in accordance with internal standards and authorisation levels using multiple internal and external systems
- Captive and funded recovery management. Identify and apply protocols to report and recover for all accounts requiring HDI funding
- Reconciliations of claim and premium movements
- Reconciliation of claim payments and reserves on multinational inter-company accounts
- Cashflow management of large payments and outsourced escrow funds
- Distribution of monthly MI reports and liaising with other business units and external providers to resolve queries as necessary
- Support other business units and external providers in collating, monitoring, reviewing and finalising Credit Agreement settlements in a timely manner.
- Creating and updating operational process manuals and other procedure documentation
- Assist with the documentation, maintenance and monitoring of compliance and governance initiatives
- Support the Technical claims teams to review SLA compliance and internal and external audit requirements
- Actively participate in projects or other initiatives designed to improve the effectiveness and efficiency of the claims operations team
- Undertake any other tasks as requested by the Claims Operations Manager in order that the team achieves its objectives
- Support in keeping intranet and website up to date
- Produce regular and ad hoc operations and KPI reports, extracting data from internal systems
Skills & experience:
- Experience in a claims, operational or administration role
- Accuracy and attention to detail
- Competent user of Excel & Word
- Good communication (written and oral) and interpersonal skills; comfortable with phone & face to face discussions with underwriters & other technical colleagues
- Able to organise own workload effectively to meet service standards
- Deadline focused; able to work under pressure to meet tight deadlines
- Good systems knowledge, experience of using systems to evaluate data
- Good understanding of insurance and the terminologies used
- Good analytical and problem solving skills
- Understanding of financial impact of technical data processed
Other:
As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.
If you require support with your application, please contact UK&IRE_Recruitment@hdi.global
