IBA Head of Service

Lockton • Full-time • London, GB • 2m ago

Your Responsibilities

Key responsibilities of the role

Managing the interface between IBA and a portfolio of client facing broking businesses
Working with the leadership of the IBA teams in London and Brighton to ensure meaningful targets are set and achieved through agreement and collaboration between IBA and the business
Ensuring clients and insurer partners receive optimal levels of service
Utilising fiduciary knowledge to deliver operational and financial benefit to Lockton
Supporting the development of IBA strategy and plans
Proposing and supporting the implementation of activities or workstreams aimed at improving the end to end service, and/or enhancing the control environment
Understanding complex internal and external accounting problems and proposing solutions
Producing regular reports to management (both within Lockton finance and also business units) on key targets, projects and issues Developing and maintaining key internal or external relationships (e.g. underwriters, auditors, business unit COOs)
Escalating issues from IBA that belong in the business units or in technical teams to ensure prompt resolution
Ensuring that IBA considerations are taken into account during business unit planning for new products or initiatives.
Guide and support colleagues on escalated issues, ensuring any training gaps are referred to Team Leaders so that they can be addressed.

Qualifications

Competencies

Previous experience in a senior Insurance Broker Accounting (IBA) role
Accounting or insurance qualifications preferred
Good understanding of and experience of insurance broking accounts
Excellent analytical, numerical and information gathering skills. Able to use analytical skills and knowledge to identify key risk areas
Understanding of the UK Regulatory environment
Strong Communicator
Ability to work under pressure
Adaptable and change orientated
Numerate with good attention to detail

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