At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. Our vision is to create a world where insurance is personal, inclusive and a force for good.
Our purpose is to help people carry in with their lives, giving them peace of mind now and in the future. We have ambitions for growth and driving change at pace – aspiring to be the UK’s largest insurer.
Supporting our Director of Motor Business Improvement, we’re recruiting for a Head of Transformation for our Motor business, on an 8-month fixed term contract basis. Our Motor leadership team (LT)are implementing a transformative turnaround strategy within the highly competitive insurance industry. To support this turnaround, we're recruiting for a Head of Transformation to lead the oversight and delivery of our Motor transformation roadmap - not just a strategic planner but someone who will lean in to execute and make things happen!
What you'll be doing:
Lead the oversight and execution of the Motor roadmap:help boost progress across the critical turnaround programmes underway, working closely with theleaders of each programme to rapidly identify and intervene on key blockers to pace, implementresolutions and maintain oversightof progress.
Optimise structures, processes, capabilities and leadership culture to improve pace of delivery –interrogatethecurrent set up across programmes (e.g. meeting etiquette, processes, reporting, decision-making forums, etc.), test the culture we have developed,join the dots for us to identify what is causing the inefficiency and recommendsolutions to deliver more value, based on their view of what best in class looks like.
Make proactive recommendations to align individuals, teams and workflows to optimally deliver the plan – the role holder will be a dispassionate reorganiser of people and teams, who can quickly flow people to work in a more optimalway. This includes observingwhere we’ve got capacity and strongly lobbying and influencing to make it happen.
What we're looking for:
Results-Driven & Relentless – you will be someone who can set aggressive goals, hold people accountable, and not take “no” for an answer. You will need to keep transformation moving forward, even if there seem to be blockers
Easy to work with - You need to be someone who others enjoy working with and for; we're all in it to win together, but need to do this in a collaborative and enjoyable way.
Resilient & Unflappable – You thrive in tough environments, handle resistance head-on, and don’t let setbacks derail progress. Pressure fuels you rather than slows you down.
Influential & Direct – You're able to challenge senior stakeholders, push teams beyond their comfort zones, and have the credibility to bring people along. You'll need to be persuasive but transparent.
Highly Structured & Disciplined – You'll bring military-grade execution, ensuring workstreams stay on track, blockers get removed, and deliverables happen on time.
Ways of Working
Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a ‘best of both worlds’ approach combining the best parts of home and office-working. This role will be based in central London – minutes away from Bank Station, with an expectation to be office-based c.3 days per week.
Benefits
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle. Our core benefits include:
- Flexible and generous annual leave. You also have the option to buy or sell up to 5 days each year too to suit you the way you want it to!
- 9% employer contribution into your pension – regardless of whether or not you pay into the pension plan. You can also opt to take this is a cash benefit instead.
- Annual bonus - dependent on personal and company performance
- Free private medical cover for you!
- 50% off home, motor and pet insurance
- Free travel insurance and free Green Flag breakdown cover
- Life assurance
- Income protection
- Access to company car and cycle to work schemes
- Retail discounts to your everyday shopping needs!
Being yourself
There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings.
Every person, team, Squad, Tribe, and Chapter, across every business that makes our Group. And we’re happy to say we’re customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together, we're one of a kind.
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