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The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
Responsible for the accurate and timely completion of IT production operations for the State National. Fully responsible for continually developing and implementing improvements to the computer operations processes and procedures.
Job Location: Onsite work arrangement based in Bedford, TX
About Us: We are a dynamic and organization dedicated to providing exceptional IT support services to our employees. We are seeking a highly motivated and experienced End User Application and Desk side Support Manager to lead our support team and ensure the delivery of high-quality technical assistance to our end users.
Responsibilities:
Lead a team of 4 support engineers, providing guidance, training, and performance evaluations to ensure high-quality support services.
Analyze, diagnose, and resolve user PC hardware and software problems in a Microsoft centric environment.
Manage the Lansweeper ticketing system, optimizing workflows and ensuring efficient issue resolution.
Use Intune and third-party apps to install and manage applications on managed surfaces and BYOD mobile devices.
Issue, track, and manage end user equipment, including laptops, desktops, and peripherals, to maintain an up-to-date inventory.
Enroll and manage end user devices such as Microsoft Surface laptops and BYOD mobile devices in Intune, ensuring compliance with company policies and security standards.
Design and manage knowledge base articles for both end user self-support and the support team, ensuring accurate and up-to-date information is available.
Provide support to 650 end users, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.
Collaborate with other IT teams to implement and maintain IT infrastructure and support systems.
Develop and deliver training programs for end users to enhance their technical skills and improve their overall experience.
Manage printers and coordinate with vendors for maintenance and on-site supply stock.
Prepare periodic status and activity reports.
Track and mange end user software licensing
Qualifications:
Excellent interpersonal and written/verbal communications skills
Proven experience in a similar role, preferably in a large organization.
Strong leadership and team management skills.
Proficiency in using Lansweeper, Intune, and other IT management tools.
Excellent problem-solving and communication skills.
Ability to work collaboratively with other IT teams and departments.
Strong organizational skills and attention to detail.
Education/Experience:
College degree preferred, high school diploma required.
Minimum of 5 years of experience in Managing end user experience and support for a medium size organization in a regulated environment
Excellent interpersonal and written/verbal communications skills
Proven experience in a similar role, preferably in a large organization.
Strong leadership and team management skills.
Proficiency in using Lansweeper, Intune, and other IT management tools.
Excellent problem-solving and communication skills.
Ability to work collaboratively with other IT teams and departments.
Strong organizational skills and attention to detail.
#DEIB
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.
No agencies please.
