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The Senior Client Service Business Analyst – Program Services will provide strategic business analysis services to Program Services. The focus of this position is to work with the business units to gain an in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates to design system efficiencies to increase overall results within the organization. The Senior Analyst is responsible for identifying opportunities to improve efficiency, reviewing assigned business processes from end-to-end to characterize and address operational, financial and technological risks. Responsibilities will include a full range of pursuits in the development of division solutions (i.e. CRM), from large scale project management and strategic design, to leading project teams in an effort to maintain data integrity within the system.
Job Location: Hybrid work arrangement based in Bedford, TX
Job Summary:
This position is responsible for participation, as assigned, in the accurate processing, collections, and reporting of State National's Program Services client business and is part of the Program Services Analysis and Reporting team with Markel’s State National Program Services. State National Program Services is responsible for the administration of all State National Program Services insurance (and reinsurance), and the safeguarding of State National's assets through timely billing, collection and analysis. This position reports to the Associate Director or Manager, Program Analysis and Reporting.
Essential Functions:
Responsible for managing a number of complex programs, including analyzing the underlying contracts for pertinent details and creating plans to properly account for each
These complex programs do not fit neatly into the current systems and processes. As a result, the senior must also analyze the program reporting provided (vs. using a standard template), collaborate with both the reporting entities as well as internal parties (Management, Legal, Specialty Programs and Client Services) to develop processes and reporting by which to accurately record, analyze and monitor the program’s business
Collaborate with management and IT to design and implement system enhancements by which to accommodate the evolving complex nature of the program business
Work closely with assigned program managers and other functional areas (i.e. Client Services, Actuarial, Compliance, Legal, Reinsurance, and Finance) to resolve issues and support achievement of business goals.
Perform trend and fluctuation analysis on all underwriting data related to assigned programs.
Mentor analysts and technicians and collaborate with teammates to identify, design, and implement process improvements for greater efficiency and effectiveness.
Adhere to all SOX controls and maintain and follow all department processes and procedures.
Responsible for ad-hoc requests and other strategic and business projects as they arise.
Leads internal and external audit review, as needed.
Oversees/leads systems integration and testing as needed.
Perform account reconciliations including identification and remediation of all issues in compliance with SOX control requirements.
Send and monitor receipt of special reporting requests (Statutory, Premium Tax, Schedule P, Audit, Assessments).
Proficient with reinsurance contract language pertaining to accounting contractual requirements, as applicable.
Education and Qualifications:
Skills/Abilities:
Knowledge of Microsoft Office Products including but not limited to Excel
Knowledge of accounting software applications
Knowledge of general accounting principles
Requires knowledge and experience in own discipline
Builds knowledge of the organization, processes and customers
Solves a range of complex problems
Analyzes possible solutions to complex issues
Receives a minimal level of guidance and direction
Strong attention to detail
Decision making and judgement skill
Organization and time management skills
Strong commitment to task assigned
Strong communication skills
WORK CONDITIONS:
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
#LI-Hybrid
#DEIB
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
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Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.
No agencies please.
