With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
We are currently searching for an experienced Service Delivery Manager to spearhead our End User Support projects. The ideal candidate will have a sharp business mind, familiarity with End User Engineering, Support and IT Operations, and proven ability to strategize and implement program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation as well as work independently.
To be successful in this role, the employee must combine:
Track record of experience managing programs such as global end user upgrades, migrations, chat implementations, service desk, or ITIL improvement efforts
This position must develop strong relationships with our internal customers, working closely with Engineering teams, Stakeholders, Domain Owners, End Users, and other IT Service Delivery Managers. This role is responsible for maintaining status on the overall project portfolio, as well as timely delivery of projects and releases.
This is a hybrid, twice-a-week, in-office role in our Jersey City, Morristown, or Raleigh offices.
Perform research, validation, and whitespace analysis to identify new opportunities for existing and new features, functionality, or services
Understand and develop business cases, including cost/benefit estimates, trends, competitive and risk analysis, service industry best practices, and product initiative timelines
Work closely with initiative sponsor, cross-functional teams, and assigned IT managers to develop the scope, deliverables, required resources, work plan, budget, and timing
Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
Required Skills and Qualifications
Demonstrated experience with managing End User-facing projects (Site build outs, Equipment lifecycle / refreshes, new technology implementations, etc.)
For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
$100,000 - $129,500/year
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
10200 Arch Capital Services LLC
