Role Summary
JOB DESCRIPTION
The Associate Experience Designer role is an entry-level position that will contribute to a wide range of product design activities. The role is responsible for assisting in the design of experiences to address customer problems, combining user experience and user interface design principles. The role will support the design process to create intuitive solutions, enhancing the design and usability of Chubb’s digital solutions. It will also assist in implementing user-centered methodologies, contributing to strategy, research, design, and user testing.
Who You Are
- You are enthusiastic about the opportunity to contribute to the design of exceptional user experiences to solve customer problems, integrating user experience and user interface, and communication design principles.
- You are ready to support the delivery of the vision of user experience design and strategy.
- You are motivated to assist in creating intuitive solutions, enhancing the design and usability of Chubb’s digital solutions, and supporting user-centered methodologies from strategy, research, design, and user testing.
- You are eager to collaborate with multi-disciplinary teams in an iterative manner to contribute to Chubb’s superior digital service execution.
- You are dedicated to the continuous improvement of your team, yourself, and the culture at Chubb.
What You Will Do
- Design System focus (50%):
- Assist in the creation, enhancement, and support of the Design System, ensuring consistency and scalability across digital products.
- Collaborate with design and development teams to roll out the Design System, providing guidance and support to ensure seamless integration.
- Help apply, promote, and iterate design guidelines, best practices, and standards specific to the Design System.
- Support the maintenance and documentation of the Design System, ensuring it meets the evolving needs of the organization.
- Digital Consumer proposition support (50%):
- Collaborate with senior design professionals to rapidly prototype, create storyboards, and develop graphic designs that enhance customer experiences (CX) within the insurtech domain.
- Conduct industry research on customer experience (CX) and user experience (UX) trends to inform and inspire innovative digital consumer propositions.
- Provide agile design support to translate strategic concepts into visual assets, facilitating the development of innovative digital consumer propositions.
- Partner with the development team to transition prototypes and proofs of concept (POCs) into fully functional digital solutions.
- Assist in the implementation phase by ensuring design integrity and alignment with user experience goals, supporting a seamless transition from design to development.
- General responsibilities:
- Adhere to responsive design principles and assist in producing adaptive design screens for various platforms.
- Provide support for UI implementation, ensuring alignment with the Design System and digital consumer goals.
- Assist in illustrating design ideas using collaboration tools such as Figma, contributing to a cohesive design process.
Qualifications
What you bring (qualifications)
Foundational Skills
- Eagerness to learn and challenge in a fast-pace and dynamic work environment.
- Ability to effectively interact with various roles within a multidisciplinary team.
- Good communication and time management skills, with a developing sense of ownership and urgency.
- Openness to feedback and an understanding of iterative design process, and an understanding that the first design is rarely the final design (i.e., MVP mindset).
- Interest in design thinking and human-centered design frameworks as well as Agile ways of working.
Design Skills
- Knowledge of the full spectrum of UX and UI design activities, which includes UX research, wireframing, high-fidelity UI design, user testing.
- Familiarity with collaborative design tools such as Figma, Mural, etc.
- A basic understanding of the design implementation beyond a concept design.
- Knowledge of responsive design and UI handoff.
- Familiarity with web technologies (e.g., HTML, CSS, JavaScript) is a plus.
Education
Background in designing mobile and web applications OR Master’s/Bachelor’s/Associate’s degree in graphic design, computer science, design, fine arts, or equivalent combination of education and demonstrated UI/UX experience.
Chubb’s Digital Transformation
Chubb is a global leader in the insurance industry and provides an extensive suite of products to a wide range of clients. Delivering superior coverage, craftsmanship, and customer experiences has always been at our core, and will continue to be as we modernize what insurance does and how we deliver it, all while protecting what our customers value most. Major initiatives are underway at Chubb to build on our strengths and expand Chubb’s reach in the digital insurance space. This means data-enriched processes and real-time insights embedded across our value chain, design thinking and an “engineers of everything” mentality, and a world-class customer experience that sets us apart. We are also reimagining our ways of working to be more adaptable and flexible through agile principles and investing in skillset development and tools for a digital age.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
