Amwins focuses on cultivating, grooming, and growing its employees by providing paid on the job training incorporating our bottom line of building everlasting bridges through collaborative opportunities fostered through learning and developing tomorrow leaders! Maintaining a professional environment is important, even in a remote setting. When participating in virtual meetings and collaborative work, please ensure your camera is on and you are dressed professionally. This helps foster engagement and strengthens our team presence.
Our
Client Service Team (CST) is a vital part of our firm; those who join our team now will have strong opportunities for advancement as the department grows swiftly and steadily. Charlotte is our home base for all our firm's divisions, leading to additional career advancement paths in other departments. This dedicated team is instrumental in assisting with the seamless transition of programs and processes to a central location within our organization.
The Incubation Team may work on multiple projects while their primary focus remains on developing comprehensive manuals and consistent processes. These resources are crucial in aiding the transition of programs, making sure that everything runs smoothly and efficiently. The team is committed to supporting multiple operating companies across Amwins.
Incubation Team Specialists bring their detail-oriented, interpersonal, and problem-solving skills to this position which will enrich Incubation environment.
Job Duties & Responsibilities
- Assist in all non-production functions related to the placement of insurance, including (but not limited to): policy issuance, endorsement processing, cancellations, etc.
- Demonstrate the ability to quickly comprehend completed processes and translate them into simplified documentation
- Conduct detailed analysis of touchpoints, impacts, and decision trees in regard to created workflows and documentation
- Train new resources on processes, once developed, and serve as a resource for questions post-launch and quality control of completed products
- Work with onshore and offshore partners to identify, research, resolve, and document resolution for changes/errors that arise in new process implementation
- Function both independently and with a team to maintain timing and quality service levels
Key Characteristics/requirements
- Preferred 2+yr experience in insurance and/or policy support role
- Ability to deal with ambiguity, work with loosely defined guidelines, and constantly changing procedures
- Strong written & verbal communication skills
- Make decisions and solve problems using sound, inclusive reasoning and judgments
- Proficiency with Microsoft Office Suite of products
