Salary
JOB DESCRIPTION
Job Type: Permanent / Fixed Term Contract / Secondment
(delete as appropriate)
Job Contact: 0131 245 1000
Closing Date
At Phoenix Group, our talented people act with integrity, deliver on promises and care about our customers, charities, and our role in the wider economy. We’re really proud of our legacy of helping our customers plan responsibly for their future. We utilise our diversity of outlook and unrivalled expertise to serve our customers better than anyone else. Working together for the right reasons we can achieve great things; for you, for our customers, for the business, and for society as a whole.
We’re currently recruiting for a insert job title> to join our insert team / business area>
To complete triage, analysis, solution design or implementation, for data issues that impact customer outcomes, the delivery of change projects or financial reporting, within agreed timeframes. To act as an expert in data related issues within their area of expertise providing advice and consultancy on data related matters. They may lead others in the delivery of these aims.
- Hiring manager to add in details of the role, the team and why this is a good opportunity for the candidate (the ‘hook’ – eg progression, interesting work, shape a business area etc)**
Key Responsibilities
- Hiring Manager - select the top 6 to 10 (max) key responsibilities**
- Identification, analysis or resolution of data related incidents in a timely and accurate manner across the Reassure product base.
- Adherence to standards and procedures with all data correction action taken in controlled manner.
- Appropriate design of solutions to resolve data issues, through data fixes, data cleanse or manual workarounds.
- Effective engagement with stakeholders on impact, timescales and customer outcomes.
- Provide views on data quality across a range of customer outcomes and financial reporting areas, highlighting issues requiring prioritisation and resolution.
- Constructively provide advice and consultancy to support the resolution of an issue or project. Leverage skill and experience effectively. Highlight concerns that could impact customers or the support of a particular service.
- Continuously develop knowledge and skills. Embrace and use new tools and best practice. Provide advice and support for colleagues in the team.
- Identify and manage risks. Appropriate level of testing and business sign off secured for any solutions implemented.
- Manage work effectively (and potentially the work of others) and ensure it progresses during planned absence. Complete any required reporting on time and accurately. Follow office guidelines and policies.
- Balancing work effectively when there are conflicting priorities.
- Providing appropriate solutions for the business that make commercial sense in terms of cost / benefit
- Ensure data is handled and stored in line with regulatory and conduct requirements, and in particular protecting customer data
- Supporting new team members who are learning and have less knowledge on historic data items
- Addressing skills and knowledge gaps to provide effective support to the business
- Ensuring that BAU work and change projects have an appreciation for each other’s work and don’t create data conflicts.
- Requires complex judgement based on advanced analytical thought.
- Evaluates situation using multiple sources of information, including SME knowledge
- No budget responsibility other than to allocate time to projects as required via booking system
- May have people responsibility if acting in a lead capacity. If so they will be responsible for performance management of team members, overseeing competence, performance reviews, development plans and continuous development.
- Work as part of a team and manage own workload and potentially the workload of others
- Will look after own development, as well a supporting & provide advice to colleagues within and outside of their team.
- Some, more experienced team members may be authorised to peer review and technically sign off other analysts work
- Will typically contribute to work within the team and support department activities
- Follow defined governance framework
- May lead or attend forums/working parties as required to update on data related issues.
What We’re Looking For
- Hiring manager to decide if qualifications stated below are essential or desirable. If not required please remove**
Essential
- Hiring Manager to add in essential criteria
Desirable
- Hiring Manager to add in desirable criteria
- Languages - English
- Education - Educated to a minimum of A level standard
What We Offer
Bring your ‘whole self’, skills and dedication to the Phoenix Group and we’ll recognise your effort, support your development and help to drive your ambition. We’ll ensure you’re rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits.
Join us and you join a unique organisation. It’s not just the 14 million policyholders we serve, or the £300 billion of assets we look after. Or that we’re a FTSE 100 company that has been listed as one of the UK's Top Employers for ten years running. It’s our talented, inclusive and diverse workforce that makes us a success. We offer flexible working opportunities ensuring we attract and retain the very best of talent. Find out about more about our people’s stories, our values and our commitment to diversity.
Key Competencies
*
*Hiring Manager select your top 6 competencies – these will be used in your interview and selection process**
Use of a variety of diagnostic techniques to understand a situation/issue/problem by breaking it down and tracing the root cause/underlying implications in a methodical step-by-step way.
Meeting and exceeding performance goals and expectations to deliver results.
Clearly and effectively communicates information, ideas, plans, requests and opinions to internal and external stakeholders through a range of channels including written and oral. Ensures alignment with communication guidelines and policies.
Interprets and influences both the external and internal environments by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.
- Working Across Boundaries
Encouraging team work and collaboration and breaking down boundaries.
Influencing others to achieve a positive impact. This includes communicating clearly, building support for ideas and having an impact on other people.
The ability to efficiently and effectively collect information, to provide insight to others or to help solve business issues.
Managers to add in specific technical skills required for the role i.e. product knowledge or specific technical knowledge to the role
Applies a systematic approach to help optimise business activities and processes to support the strategic objectives of the organisation. Includes significant process transformation activities as part of continuous change programmes.
Being customer driven in all you do, understanding and meeting the customer’s needs and connecting emotionally with the customer.
Online Interviews and Onboarding
All our interviews, onboarding and new joiners are now managed remotely. We have in place a strong virtual support network to ensure new colleagues are supported and developed as they navigate their first few months with us.
About Us
Phoenix Group is a member of the FTSE 100 index and is the UK’s largest long-term savings and retirement business. We specialise in the acquisition and management of Heritage life insurance and pension funds. We’ve businesses in the UK, Germany and Ireland and hold a broad range of both Heritage and Open products split across three key business segments: UK Heritage, UK Open and Europe. Our open business manufactures and underwrites new products and policies to support people saving for their future in areas such as workplace pensions and SIPPs, primary under the Standard Life brand. And we market corporate pension trustee services and manufacture products to be sold under other brands. Did you know Phoenix Life manufactures SunLife’s market leading Guaranteed Over 50’s plan? Find out more about Phoenix Group here.
We value diversity in our workforce and welcome enquiries from everyone.
