Quality Assurance Consultant
- Fantastic opportunity to work within a growing team
- Opportunity to carry out comprehensive Quality reviews within a high-profile team
- Hybrid working, 3 days working from home and 2 days in our Stratford upon Avon office
About the role
Ready to elevate your career in commercial insurance?
We have a permanent opportunity for a sharp-eyed Quality Assurance Consultant to take the lead in ensuring our commercial insurance processes are not just compliant, but exceptional.
In this dynamic role, you’ll be at the heart of our quality assurance efforts, conducting in-depth reviews that keep us aligned with industry standards and regulatory expectations. You’ll audit new business, renewal and mid-term adjustment cases, analyse case handler records for key insights, and spot trends that help shape smarter decisions.
But that’s just the beginning. You’ll be the go-to expert for assessing risk and quality across the board, reporting monthly, quarterly and annually on our performance, and working closely with our operations and technical portfolio managers to drive continuous improvement. From thematic reviews to regulatory deep dives, your work will directly influence how we stay ahead of the curve, especially when it comes to FCA compliance.
This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.
This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.
About you
You’re an experienced professional with a strong background in conducting quality reviews within the commercial insurance or commercial broking sector. Your extensive knowledge of commercial insurance is complemented by your proven ability to perform thorough audit reviews.
You excel in coaching and providing constructive feedback, helping to elevate team performance and ensure compliance with industry standards. Your understanding of FCA frameworks, customer conduct, and consumer duty further enhances your capability to maintain high standards of quality and compliance. If you are passionate about upholding excellence and have a meticulous eye for detail, you will thrive in this role.
You’ll also have:
- Excellent stakeholder management skills
- Proven negotiation skills
- Be highly resilient
- Analytical skills to provide reporting on trends
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary up to £55,000 depending on experience
- Annual bonus (up to 17.5% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
