Job Summary To assist in providing a robust and scalable Credit Control service, expediating cash allocation and debt collection whilst liaising with brokers, underwriters, treasury, Chaucer international offices and outsourced service providers. As a Team we work to achieve our targets both independently and as a collective and strive to continuously improve Chaucer’s debt position month on month. As a growing company there are opportunities to be involved in various operational initiatives including process improvement, data quality and automation projects. Main duties Under the guidance of the Credit Control Non-Bureau Manager, administer bureau and non-bureau credit control tasks including raising intercompany transfers and outgoing payments Liaise with brokers, underwriters, treasury, Chaucer international offices and outsource providers involved in the settlement of bureau and non-bureau premium payments. Monitor and contribute to meeting KPI’s in terms of the reduction of aged debt and unallocated cash within Chaucer Group Actively participate in continuous improvement initiatives to reduce aged debt, unallocated cash and premium queries. Maintain procedure guides to ensure consistency and clarity within the team. Regularly review and update documentation to reflect best practices and evolving processes. Assist in the reduction of data quality issues across the Chaucer Group, that impact credit control Transition towards bureau equivalent services (IPOS / ICOS), preparing the non-bureau service to be part of business as usual within Chaucer group and part of the digitisation of Velonetic processes. Attend training sessions and other meetings, as and when required Assist with and undertake tasks as defined by the Credit Control and Non Bureau Manager Regulatory responsibilities Support the CSL and CIC Board’s to maintain a corporate culture, policies and procedures that pay due regard to the interests of CSL / CIC customers and treats them fairly at all times. Skills and Competencies Knowledge of the Lloyd’s insurance market, an insurance company or broker Demonstrates flexibility and adaptability in a dynamic environment Excellent interpersonal skills with the ability to build effective working relationships Excellent organisational and time management abilities Collaborative team player with a proactive approach Self-motivated and able to work independently Reliable in meeting deadlines and managing workload effectively High attention to detail with a focus on accuracy Education 3 ‘A’ Levels or equivalent, or Degree, or Insurance Qualifications ABOUT US Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website. Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process. Chaucer are a leading specialty (re)insurance group working with brokers, coverholders and clients to protect and support business activities around the world. Our services are accessed both through Lloyd’s of London and the company markets. We are defined by an enterprising, bespoke approach to (re)insurance, enabled by the individual character, experience and imagination of our expert teams. Chaucer is a member of the China Re Group and backed by their financial and operational resources. China Re is one of the world’s largest reinsurance companies whose outstanding and comprehensive strength is rated A (excellent) by AM Best and A (strong) by S&P Global Rating. Chaucergroup.com
