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Claims Improvement Manager
Role Summary and Purpose
- This role will review, prioritise and be responsible for change and improvements within the Arch Insurance International claims function which operates in the UK, Europe and Australia.
- Improvements may be prompted by internal team requests or by new regulatory requirements and may involve process change and/or IT development.
Key Tasks and Responsibilities
- Lead and manage claims-related projects aligned with business strategy and regulatory requirements.
- Collaborate with IT, underwriting, actuarial, finance and operations teams to ensure project alignment across functions.
- Support the delivery of transformation initiatives including digitalisation, automation, and process optimisation.
- Act as the key liaison between claims teams and senior leadership, providing regular updates and insights.
- Lead change initiatives within the claims function, ensuring smooth transition and minimal disruption.
- Work with data teams to improve claims MI, dashboards and analytics capabilities.
- Develop communication and training plans to support staff through changes.
Skills / Competencies
- Excellent stakeholder management and communication skills.
- Strong team coordination abilities.
- Analytical mindset with problem-solving capabilities.
- High level of organisation and time management.
- Adaptability to changing priorities and fast-paced environments.
- Collaborative approach with cross-functional teams.
- Attention to detail and commitment to quality delivery.
Qualifications
- Degree-level education in business, insurance, or a related field (preferred).
- CII Qualifications (preferred)
Experience
- Proven experience in London Market claims operations (Lloyd’s and/or company market).
- Strong project management background; certifications such as PRINCE2, PMP, or Agile are desirable.
- In-depth knowledge of claims systems (e.g. ECF, CLASS) and workflows.
- Familiarity with regulatory frameworks (e.g. FCA, Lloyd’s standards).
- Experience delivering change and transformation initiatives within insurance claims.
- Understanding of data reporting tools and MI (e.g. Power BI, Tableau).
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14101 Arch Europe Insurance Services Ltd
