Description
JOB DESCRIPTION
We have an incredible opportunity to join us here at Phoenix Group to as a Change Manager as part of our Change team.
Job Type: Fixed Term Contract - min 8 months
Location: This role would be based in our Edinburgh office with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Salary and benefits: up to £52,700 pro-rata depending on experience plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
Closing Date: 15 October 2025 (23:59)
Who are we?
We want to be the best place that any of our 6,600 colleagues have ever worked.
We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The role
We’re looking for a Change Manager to join our Customer Office Change Team, supporting or leading small to medium-sized business change projects. You’ll ensure delivery within scope, time, budget, and quality, while shaping and implementing change approaches independently. You’ll build strong relationships across the business—including Proposition, Operations, Communications, and Training—using your stakeholder management skills to drive successful outcomes.
Key Responsibilities
- Scope projects and define objectives, deliverables, and success measures.
- Produce clear, high-quality documentation (plans, risks, actions, decisions).
- Manage stakeholders and keep sponsors informed throughout the project.
- Operate within governance frameworks to track risks and issues.
- Apply and share change management tools and best practices.
- Lead or support continuous improvement initiatives.
- Represent Customer Office on steering groups as needed.
- Influence and build relationships across teams without direct authority.
- Navigate tight deadlines, limited resources, and competing priorities.
Essential
What We’re Looking For
- Proven experience leading people-focused change (not IT-focused).
- Strong communication and stakeholder engagement skills.
- Deep knowledge of change management principles.
- Ability to manage conflicting priorities and guide diverse teams.
- Experience delivering business readiness plans across functions.
Desirable
- APMG Change Management or similar qualification (Agile, PRINCE2, Lean).
- Experience in regulated, customer-focused environments.
- Familiarity with Agile and Waterfall methodologies.
We Want To Hire The Whole Version Of You.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in, so apply early to avoid missing out.
Find out more about
- Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
- Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us
